Extended Stay America - Wilmington - New Centre Drive

Dario 

on Expedia

a year ago

It won’t be an option for next stay. The hotel smells fusty, since you get into the lobby there’s a laundry back to reception and I don’t know what is the problem but it’s not good. The same problem in the room, looks like it’s an old construction and they don’t care about to make it clean for the people. 

Ebony 

on Expedia

a year ago

Filthy and needs to be shut down Hallways, lobby, and room was filthy. I took pictures of things spilled all over the bedroom floor, told them about the smell and how nasty the hallways are. They said they'd vacuum them and they didn't and offered me windex to clean the room myself. The elevator was also nasty. That was by far the most uncomfortable stay ever. Smelly and visible dirt ever 

Anonymous 

on Expedia

a year ago

The front desk staff were amazing. But from the elevator to the room it smelt horrible. I had to sign a no smoking agreement at check-in and the whole building smelt like cigarettes. The door handle to the bathroom was missing. The carpet was heavily stained. Even saw a small cockroach in the shower. Very disappointed. 

Corina 

on Expedia

a year ago

First thing when I come in the room was smelled like smoking carpet Felty bathroom stains with urine Mattress was very uncomfortable very horror. They need to change everything around vinyl was coming out. Doors was dirty. I’m very unsatisfied.