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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I was very disappointed in our stay. It started from the time we checked inn. I had a service dog and was charged anyway. The blonde kid was rude and stated you don’t follow federal law. My dog detects seizures. People were hanging out and drinking in the hallways. It wasn’t until after 2:00 in the morning until it started to quiet down. The room was not cleaned properly and we were actually scared to sit on the chairs. It looked like “white” stuff all over the furniture. I wish I had a black light. We went to t... read more
Business response:
Dear Robert,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Dump Vagrants in parking lot. Ac wouldnt stop running. I asked for more blankets, they said they dont provide more blankets. The alarm clock didnt work. I asked for a 6am wake up call. They didnt call. There was no onside shower curtain. Water was all over the floor. I thought the place was a ghetto dump. 107 dollars doesnt get you much of a room anymore. Id pack a tent before id ever stay at this place again.
Business response:
DearAlex, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let ... read more
Dirty!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Dear Jurcek, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your recent visit. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff immediately. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional s... read more
Dirty, old and bad parking. Stay away.
Business response:
Dear Matthew, Thank you for your feedback. We are sorry to hear that your experience was not up to your expectations, and we regret that the condition of the property and parking situation left you dissatisfied. We also apologize if our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you w... read more
Property look old and outdated..
Business response:
Dear Gerald, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
DO NOT STAY HERE! Roaches, bed bugs, dirt in every corner of our room, hallway smelled like urine and cigarettes.
Business response:
Dear Benjamen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.