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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On day 2 there was roaches in room I informed from desk and was asked if I was checking out. There nothing available anywhere even here. They did comp me for 1 night while on night 3 was awaken with a bug crawling on me. There was PetSmart when it said no pets and clearly a lot of smoking on premises. Parking was plenty but so many large pickup trucks and 4x4's spaces was tight but how do you know who is guest and not. No one knocked to clean room or make beds or even bring fresh towels until last day before check out. Defin... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. The presence of pests and inconsistencies with our services is unusual for the high standards we strive to maintain. We are glad you appreciated our team’s effort in addressing your concerns. Thank you for bringing these instances to our attention, and we will share your comments with our teams to prevent them from recurring. We appreciate your feedback. Please do consider giving us another opportunity to provide a much better experience in t... read more
Would not recommend This hotel was pretty run down, red splater stains on the wall, bathroom door couldnt shut counter was broken, then outside homeless people everywhere, and groups of people standing around the cars smoking weed. We decided not to stay and just lose the money spent on the hotel.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. The condition of the room and the surroundings you described are concerning and not typical of our standards. We will ensure our team looks into these details as we continuously work on improving both the property and the environment to offer a more comfortable stay. We appreciate your feedback, as it helps us identify areas that require attention. We do hope you will stay with us another time so we can provide you with a much more satisfying exp... read more
Lacks cleanliness in common areas and the room. The floors were so dirty and my kids even found lumps of hair flying around in the room when we entered. Would suggest alternatives if they are better.
Business response:
Dear Guest, We sincerely apologize for the shortcomings you experienced with cleanliness during your stay. Maintaining a welcoming and hygienic environment is a priority, and it’s clear we did not meet those standards in this instance. Your feedback regarding the condition of the floors and room has been noted and will be addressed to improve future guest experiences. We appreciate you taking the time to share your concerns. We hope to have another opportunity to welcome you back and provide you with a more favorable experie... read more
Took us 1hr to check in, standing while waiting. Breakfast was instant grits - to go. No good
Business response:
Dear Guest, We apologize for the delay you experienced during the arrival process. It’s important that guests are welcomed promptly and made to feel at ease. We also understand your disappointment with the limited breakfast selection and regret that it did not provide the convenience or variety you were hoping for. Your feedback helps us identify where we need to improve, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect... read more
My problem: no hair dryer, no coffee pot and supplies, couldn’t get internet! I’ve never stayed in a hotel that did not have a hair dryer and coffee pot. Yes I know I could have called the front desk to get the coffee pot but, you have a studio kitchen! Why not have the coffee pot! And paper cups?
Business response:
Dear Guest, We apologize for the inconvenience caused by the absence of room amenities and internet access during your stay. To maintain the highest level of cleanliness and ensure every guest receives fresh amenities, we keep items like hair dryers, coffee pots, and paper cups at the front desk and are happy to provide them upon request. We appreciate your feedback, and we’re working to improve how we communicate these details so guests can enjoy a seamless experience. Your input helps us enhance our services, and we apprec... read more
Ha! Hmm where do I start reservation cancelled at 430 am unbeknownst to me, so upon arrival I wasn’t able to check in. Hotel staff was very unhelpfu, didn’t even attempt to offer a solution. When I asked if I could just book directly, he attempted to charge me double the fee for a 1 night stay 114.99 plus 114.99 . The Hotels.com support was even worse also not offering a solution nor attempting to solve the problem but keep mentioning they could relate to my situation, that was laughable. It’s literally 430 in the morning, I... read more
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced, particularly after traveling such a long distance. We strive to ensure that every guest feels at home with us, and we are truly sorry that we fell short in your case. We also want to clarify that pricing fluctuations are based on demand, availability, and the timing of your reservation, which is common with online bookings. We deeply regret any confusion or frustration this caused. Please know that your concerns... read more
Room stunk if smoke. Room was old and bathroom was not clean.
Business response:
Dear Guest,We're sorry your experience did not reflect the quality we aim to provide. The condition of the room you described is unacceptable, and we regret not meeting your expectations. Cleanliness and comfort are top priorities, and your comments have been shared with our team to ensure corrective actions are taken. We appreciate the opportunity to do better. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.