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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It won’t be an option for next stay. The hotel smells fusty, since you get into the lobby there’s a laundry back to reception and I don’t know what is the problem but it’s not good. The same problem in the room, looks like it’s an old construction and they don’t care about to make it clean for the people.
Business response:
Dear Dario, Thank you for your feedback. We apologize for the unpleasant odor and the condition of the lobby and room during your stay. We understand how important a clean and fresh environment is for our guests, and we regret that we did not meet your expectations. Your comments have been shared with our team. We appreciate your input and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Filthy and needs to be shut down Hallways, lobby, and room was filthy. I took pictures of things spilled all over the bedroom floor, told them about the smell and how nasty the hallways are. They said they'd vacuum them and they didn't and offered me windex to clean the room myself. The elevator was also nasty. That was by far the most uncomfortable stay ever. Smelly and visible dirt ever
Business response:
Dear Ebony, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to ho... read more
The front desk staff were amazing. But from the elevator to the room it smelt horrible. I had to sign a no smoking agreement at check-in and the whole building smelt like cigarettes. The door handle to the bathroom was missing. The carpet was heavily stained. Even saw a small cockroach in the shower. Very disappointed.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Providing a pleasant and clean environment is essential, and we regret that we fell short of this standard. We are sharing the concerns with our housekeeping and maintenance teams to rectify the odor, cleanliness, and maintenance issues you mentioned. Your comments are invaluable as they help us improve our services. Please contact us directly so we can make things right. We appreciate your understanding and hope ... read more
First thing when I come in the room was smelled like smoking carpet Felty bathroom stains with urine Mattress was very uncomfortable very horror. They need to change everything around vinyl was coming out. Doors was dirty. I’m very unsatisfied.
Business response:
Dear Corina, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment is a priority, and we regret that we did not meet your expectations. Your feedback regarding the room's condition will be shared with our housekeeping and maintenance teams for immediate attention and improvement. We value your input as it helps us to enhance our guest experience. We hope to have the opportunity to restore your fait... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.