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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty bathroom full of hair in the sink , toilet durty with poop and full of roach it also smell very bad as soon as you walk in and it gets worst when you go in the room specially in the bathroom i personally had to leave the hotel could not stayed it their for the safe of my babys and i .
Business response:
Dear Nicole, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I really just needed a room to sleep after a flight cancellation due to weather. I got there late and was leaving early so I didn’t want to spend a lot. I wanted to take a shower but felt like I’d be dirtier if I did. The shower looked disgusting. The toilet had a dirty ring at the water line, and the sink was dirty. The carpet was filthy. The tile area was sticky. None of the lamps worked. I normally would have asked to change rooms but it was so late and I had to catch a 7am flight so I needed to be up pretty early. Fortun... read more
Business response:
Dear Philip, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about the challenges you encountered during your stay with us. Your comfort and satisfaction are paramount, and it is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a clean and welcoming environment, especially after a long day of travel. Please accept our sincerest apologies for the condition of your room; this is certainly not indicative of the standards we strive to uphold. ... read more
The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting. There was trash around the grounds and I didn't feel real safe walking to the front door.
Business response:
Dear Marcia, We are truly sorry to learn about your disappointing experience during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly c... read more
Poorly cleaned Room smelled like an ashtray. The tile floor had cleaning mop marks but the entire thing was sticky. The bathroom walls were never cleaned and had drippy residue. The bath sink was dirty when I arrived.
Business response:
Dear Nathan, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating ... read more
Bad heat was not working
Business response:
Dear yesny, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.