Extended Stay America - Wilmington - New Centre Drive

Business response:

Dear Tammy,Thank you for sharing about your experience at our hotel. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Deborah, Please accept our apologies for the cleanliness and amenities not meeting your expectations. We take great pride in our hotel's service and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Regarding insects, we want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. ... read more

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay. We apologize for the issue you encountered with bugs in the bathroom. Please know that cleanliness is a top priority, and we have taken immediate steps to address this with our housekeeping and pest control teams to ensure a more comfortable experience for our guests. We appreciate your understanding and value your input as we continue to improve our services. We look forward to welcoming you back. Sincerely,Hotel Management 

Business response:

Dear Patrick, Thank you for your positive review! We’re glad to hear that you found our location convenient for shopping and dining. We aim to provide our guests with easy access to local attractions while ensuring a comfortable stay. Your feedback is greatly appreciated and motivates us to continue delivering great experiences. We look forward to welcoming you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management