Extended Stay America - Wilmington - New Centre Drive

Business response:

Dear Marilou, We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management 

Business response:

Dear Crystal, We want to express our gratitude for taking the time to review your stay at Extended Stay America. We take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for being our guest. We are sorry to hear about the housekeeping and maintenance oversights and your concerns about pricing. This is not the experience we aim to provide, and we appreciate your feedback. We are committed to addressing these concerns to improve our services and hope you’ll consider staying with us again for a more satisfactory experience.Sincerely,Hotel Management