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Extra Credit Union
- Credit Unions
- Warren, MI
About this business
Extra Credit Union is known for its heart to serve through offering help, guidance, counsel, and programs for the entire community. As the only credit union in Southeast Michigan to offer a certified K-12 financial curriculum, we provide hands-on learning, financial fundamentals and customized services to help students make good financial decisions now and create a brighter financial future. We support our teachers with many different opportunities, as well. Your membership helps support these essential school programs. We... read more
Location details
6611 Chicago Rd, Warren, MI, 48092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a member of the Credit Union since 1976, even with all the name changes they continue to give the best service at both locations. I would not even consider using another institution for my financial needs. Katrina and Stephanie are the 2 that come to mind that have given me the best service.
Business response:
Hello Catherine, thank you for taking the time to leave this great feedback--and for your longstanding and loyal membership! We appreciate you! We are glad that you have found you've had great experiences at Extra Credit Union. Please let us know if there is anything else you need. We're glad to help!
worst service ever. I applied for a loan and they gave me such a hassle about it. It took two weeks of going back and forth between amanda and valerie then to find out they decline my app. Worst customer service ever. When you say they lean to everyone. NOT TRUE. The reason why I was declined was because I would not put my direct deposit with them even though I told them I would open a account. Beware.
Business response:
Hello Cindy, thank you for taking the time to leave your feedback. We understand you are frustrated and we apologize for any inconvenience. We do try our very best to help everyone we can and we do stand by our philosophy, but we also have to protect our members' money. Our lenders have to make sure that the loans they write up meet a certain criteria and that the members we will be lending to are willing to meet all of the terms of the loan. Please let us know if you have any additional questions or concerns, we'd be happy ... read more
I wanted to take the time to thank Amanda W., for her outstanding customer service. She has displayed exceptional customer service skills, from the beginning of my request to the very end. I am a new member, and well pleased with Extra Credit Union.
Business response:
Thank you for the great review, A.M.! We are so happy that you've found your experience at Extra Credit Union to be a positive one! Please let us know if there is anything we can help you with in the future! We're here to help! Welcome to the family!
My representative went above and beyond to bridge the gap between administration and he customers voice to make my unorthodox needs met. I have been a member for over 20 years and this is the best service I have been provided so far. Keep up the good work.
Business response:
Thank you for taking the time to leave this great review, Lyle! And thank you for your loyalty and membership! We are glad we were able to assist you, and that you experienced the great member service we strive to give every day. Please let us know if you need anything else! We're happy to help!
This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan offi... read more
Business response:
Hello Kimberly! thank you for your great review! We are so happy we were truly able to help not only you, but your entire family! Thank you for letting us help you! We strive to give great member service, and we're so pleased your experience was a great one! Please let us know if you need anything in the future! And welcome to the family!
I always have a good experience when I go to the Sterling Heights branch. Everyone there is particularly nice and helpful, especially Laura. In a matter of seconds she was able to straighten out a direct payment that was being taken from the wrong account. Thanks Laura. Everyone at the branch is always smiling.
Business response:
Hello Charlotte! We love our Sterling Heights team, and we're so glad you do, too! Thanks for taking the time to leave your feedback, we really appreciate it! Please let us know if you need anything in the future!
Kim Flores helped me with my mom and dad's accounts and was extremely helpful in setting up the online banking for me. Extremely.ely kind and understanding of my situation.
Business response:
Hello Jeanette! We are so pleased that Kim was able to help you out. Thank you for taking the time to leave your feedback. Please let us know if you need anything in the future. We're here to help!
Frequently asked questions about Extra Credit Union
How is Extra Credit Union rated?
Extra Credit Union has a 4.9 star rating with 494 reviews.
When is Extra Credit Union open?
Extra Credit Union is closed now. It will open on Monday at 9:00 a.m.