This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Hayward, CA
About this business
Location details
24700 Mission Blvd, Hayward, CA, 94544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We'd booked this place based on the 4.8 stars they somehow have on Google Maps. I'm sitting in front of our unit right now and ashamed we decided to store our values possessions here. We are here moving our stuff in right now, and not thrilled about leaving our nice furniture in a storage facility covered in rat traps with homeless people living in the outdoor units. See below for note to the building manager: Woof, we have had a difficult end to our day of moving. To start, it was quite hard to find the staircase to get ... read more
Business response:
Thank you for taking the time to share your experience, Stacey. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (510) 581-6900 if you need anything.
Only had my unit for three weeks before someone cut my lock off and took a third of my stuff. They say "we consider security our top priority" and yet 13 out of 39 reviews complain about break-ins and theft.
Business response:
Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 581-6900?
Honestly， I found another lock in my storage which I never had. I think I get enough warning. Someone, open my lock and gets in to take a look. Also leave enough warning
Business response:
Hi Jia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 581-6900?
Stored here for one month and let the front office know several times it would be for 1 month only. Moved out a few days before my move out date and was told to simply leave the unit clean, door open and I would be moved out. I was not moved out and charged and additional month. I called in and spoke with a store manager. He refunded the charge and assured me that I was moved out. Today I was charged again for another month, and had to call back again! Keep in mind both times this happened money was taken out of my account f... read more
Business response:
Raj, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
If i had the ability to give zero starts or negative numbers I would. Went with my brother while he was renting a storage space and their online system was not up to date with what was actually available. Honestly, if that were the case, we should have been told that by the person who called us to set it up. We proceeded to head down to the storage space and took much needed time to set everything up and were told the storage was not available but that there was another one of a lover size available. What a waste of time! Th... read more
Would give zero stars if I could. Sad to see how many people also have the same review as me. Don't open a storage unit here unless you want to pay to get robbed. This is long overdue. I reserved a unit online last year around May and was able to complete paperwork and access it same day. I opened a small unit here to keep my belongings because I relocated but planned to return with a year and a half. Upon signing paperwork, they ask what kind of belongings you will store and the rough estimate of worth everything is. It's ... read more
Do not store your items here! Our unit was broken into 3-4 weeks ago. They drilled through our lock and took our items! No cameras and manger said several units had been broken into recently. They are not telling their customers. The manager said someone walks through daily yet our lock had been drilled off, unit left with no lock, then he said he saw a combo lock on and off of our unit! But no call was ever made! Do not rent here! The unit next to ours was also completely drilled through!
Stay far away from this place. Crooks!! Scam. Wouldn't let me close my account when I wanted to and kept charging me.
I did go through the process with renting but the next day (still hadn't stored anything) I called and cancelled. Process - Fairly easy. It took a bit long. Guy who was working there was nice and courteous and had no problem with him. Very busy as people were in and out during the 30 or so minutes I was in the office. Office had two large TV screens showing camera images of the facility. Costs: Insurance is $14, Admin Fee, taxes and paying for their lock which is supposed to be modern and all but how do they keep getting... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,646 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.