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Extra Space Storage
- Self Storage
- Hayward, CA
About this business
Location details
24700 Mission Blvd, Hayward, CA, 94544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Chestine was very pleasant, professional and at the same time friendly. We're pleased with our unit in terms of size, access (drive up) and the cost for two months. No hidden charges at all. Thank you!
Business response:
Hi Farida, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chestine! Please stop by the office or contact us at 888-storage if you have any questions!
Darren is awesome ! Very pleasant and professional persona. Thanks Daren for such an easy transaction and attention to detail on keeping the facility clean!
Very helpful. In my range of pricing and space I'm looking for. I seen they have metal spikes on the gates. Made me feel very secure on renting a storage space here.
Business response:
Thank you for your kind words, Maria. Security is our top priority, and we appreciate that you have trusted us with your belongings! We're always here to help at 888-storage.
The manager is very accessible. He is very knowledgeable, explains everything in detail, very transparent and helps you out in any way he can. We had our door stuck and it would not open. He came to our rescue! Without hesitantation he rolled under & assisted in moving our boxes that were blocking. In minutes he was our hero. It was amazing since it was so jammed pack but he did it with confidence. He came out dirty and with dust all over but still has a smile on his face.
I have been using storage facilities but Estra Space is really very different from others. From very friendly but cautious staffs to clean environment. I'm impressed. Thank you and keep the good services going.
Business response:
Hi Eselu, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!
Many people's comments are not fair. I stored my stuffs there for a year. Every time I went, staffs are super helpful and nice. They are also responsive and will try what they can to help you out or do you favors. I stored with Extra space at Boston as well. Same quality of service. Just want to give the staffs kudos.
Business response:
Thank you so much for the kind words, Vincent! We work hard to provide great customer service to deliver a great experience, so we are really glad to hear that we hit the mark. If you ever need anything or have any questions, don't hesitate to call us at 888-STORAGE.
Great! I stored a car in a storage unit and I did not know that I needed to disconnect the battery before storing. I returned several months later to a dead battery. The gentleman at Extra Space Storage helped me jump my car and get it out of the storage unit! Excellent above and beyond service - and thank you!
Business response:
Hi Robin, thank you for your review. We're glad our manager helped you jump your car and get it out of the storage unit! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
Staff is very attentive. Over priced and they go up 3 or more times a year. Short term use and get out. Clean units, good security cameras.
Business response:
Hi Kimberly, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to speak about your rental rate.
I bought the unit back in November and in January couple days before my birthday my unit was broken into. This was the first time I ever bought a unit and has no idea that break ins are more often than expected. The customer service was a 10/10 for me from Darren. He was so helpful when I learned my unit got broken into and just relayed any info he could in order for me to file my police report. I thankfully had insurance on the unit. After the break in though I just couldn't feel comfortable leaving my things there anymore ... read more
Business response:
Hi Dariann, we consider security our top priority and are very sorry to hear about your experience. We're committed to providing excellent customer service. We're glad Darren was helpful. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 581-6900?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,569 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.