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Extra Space Storage
- Self Storage
- Hayward, CA
About this business
Location details
24700 Mission Blvd, Hayward, CA, 94544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This place is awesome atleast this one employee that helped me out. Even though i was running late with all my things ready to move in, he assisted me in my paperwork and finding me the perfect size storage! Thank you Beau Agnello!!! YOUR GREATTT!! :-)
Never in my life have I had someone go through the trouble of robbing my storage unit , not ONLY that but I've never seen a thief put a FAKE lock with the company sticker on a broken into locker this whole place is shady and the insurance adjuster mentioned it would be an inside job and by the looks of it I thinks so too . Plus dude just seemed so uninterested in finding a solution so thank god I got insurance I once I get paid I'm outta here
This is the worst that I've ever happened to me my personal things taken personal paperwork other things that I can't remember too much because I've had this unit for two years and nothing like this has never happened to me and I had a lot more stuff in here it was so organized and to come to see this and not be notified right away this Manager that you have working for you he should not be working there or the other associates, you have there very unprofessional did not care at all had no sympathy at all and acted like no... read more
Business response:
We are very sorry to hear about your experience and the serious concerns you've raised regarding your unit and our team, Kathleen. We understand how upsetting this situation must be. Please contact us directly at 888-STORAGE so we can discuss your experience and assist you further.
The first day I rented from them, the guy that helped me charge me for insurance after I told him I don't care to put insurance on my stuff when when time to sign the paper, I saw the extra charges and I told him to take that off and he said he can't take it off. He'll credit me on the next Billing and I said OK. The next billing there was no credit I called the office. I asked to talk to the guy in there and I wasn't sure if his name he said that he's the manager and his name is Hector and he don't know what I'm talking abo... read more
Business response:
We are truly sorry to hear about your frustrating experience at our Extra Space Storage facility, Silini. We understand your concerns regarding the insurance charge, the promised credit, the recent rental rate increase, and your interactions with a team member. This is certainly not the experience we want for our customers. Please contact us directly at 888-STORAGE so we can look into these matters further and assist you with your account. We want to ensure your concerns are addressed properly.
Got break-in twice, the 1st time was in June, the front desk called me and gave me a new lock for free, lost several pairs of shoes; the 2nd time was today, I arrived around 21:30 and found out my lock didn't work, so I just pulled it out, and found a new break-in, lost some items, no body answer the phone and I do not have a new lock with me, have to package all the valuable items and leave others, will talk with the front desk tomorrow, what an impressive memory
Business response:
It's unfortunate to hear about two break-ins at your unit. Please contact us at (510) 581-6900 so we can address your losses and security concerns immediately.
As some of the customers are saying is true, I've been here for 3 years now and my rent increased 4-5 times already without notice and adding to that my unit was burglarized twice. There's rodents and my unit has candy wrappers all the time, I don't know how. This facility is not safe. I had storage before but these things never happened.
Business response:
We're disappointed to hear about your experience at Extra Space Storage. Please feel free to reach out to us at (510) 581-6900 to discuss your concerns further. Thank you, Zee.
This location of Extra Space Storage has rodents. As a former pest control expert I'm too familiar with a infestation. There are traps along the hallways, multiple areas with rodent droppings on the floors. When it was first discovered in the untit I was renting they allowed me to relocate to a different unit. The problem continued in the next unit also. I never stored food but constantly found droppings on top of boxes and bins in my storage. This occurred in the main building upstairs.
Business response:
We sincerely apologize for the rodent issue you experienced in both units, Gordon. This is completely unacceptable, and we take these concerns very seriously. Please contact us immediately at (510) 581-6900 so we can resolve this matter quickly.
Do not rent here. I rented a unit from Extra Space Storage in September and raised concerns in advance after reading many reviews about rent increases without notice. I was told this would not happen. After only a few months, the rent increased without any prior notification, and I only discovered it at the payment stage. This is exactly what many other customers describe. If you store your belongings here, be aware that pricing can change unilaterally and without clear notice. If you doubt this, check the company's review... read more
Business response:
Hi Allen, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!
This is a horrible place. We will definitely be leaving. We had three incidents there. On the first incident, we noticed a completely different lock was on our unit so of course we couldn't get in. They claimed they don't know what happened. Nothing was taken and it didn't look like anyone broke in, however, a completely different lock was on our unit. Who knows what happened, but I had to have them remove it and we had to buy another lock. After this, our unit was broken into twice and NO ONE notified us. On each break in i... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,678 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.