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Extra Space Storage
- Self Storage
- Hayward, CA
About this business
Location details
24700 Mission Blvd, Hayward, CA, 94544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have been robbed multiple times and their security cameras don't produce good enough videos so the police can take action. Their company policy is not to call the police and let the customer call which costs valuable time. They have also let homeless live inside buildings -- I had to complain about urine smell recently. I can not even sue in civil court since extraspace won't show me the videos. Their management does not understand the difference between civil and criminal -- I have talked to their corporate and district ... read more
Worst storage ever thought this place was supposed to not have people break in to your lockers. Manager is so disrespectful to me. They were good while it lasted but now to me worst place ever.
Business response:
Providing secure storage and excellent customer service are top priorities for Extra Space Storage. Feedback like yours is important to us, and we are sorry to hear about your experience, Joe. We'd like the opportunity to talk with you more about our experience. Please call us at 888-storage.
Our storage locker was broken into and half of our things were stolen. Management falsely claimed that they notified us when they did not, so we continued to pay monthly fees. The staff was completely unsympathetic and only interested in avoiding any financial liability. Filed a police report to file a claim with my insurance company and was told that this storage facility has more burglaries than any other in Hayward. Break-ins are routine, and the staff certainly acted as if this was the case. One staff member even to... read more
Business response:
Hi Peter, thank you for sharing your feedback with us. Providing a positive experience for each of our customers is very important to us and we are disappointed that we fell short. We consider security our top priority and are very sorry to hear about this occurrence. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?
The only reason for 2 stars is that I didn't have my stuff stolen...yet. The check in and set up process was quick and painless. Got my lock and moved in within an hour of reserving online just by walking in to the office. But once I came in for a day to actually move some small amount of stuff in - and get a feel for the place - I quickly realized maybe I should've taken more time to get to know the place. First of all, they EXPLICITLY SAY not to LET ANYONE TAILGATE YOU at the gate. Yet EVERY time I've come - i... read more
Do not get a storage unit here unless you want your stuff stolen. They had a series of break-ins from November to now and over $5000 of my items were stolen of which the insurance will only cover $2000. The thieves are other customers who have access to the gate codes and door locks. The insurance is a joke because they want receipts for everything and calculate depreciation on your items. It's not like I'm going to pay a depreciated price when I replace all the stuff that was stolen. They only do a visual check of your un... read more
Business response:
Hi Tiffany, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
We'd booked this place based on the 4.8 stars they somehow have on Google Maps. I'm sitting in front of our unit right now and ashamed we decided to store our values possessions here. We are here moving our stuff in right now, and not thrilled about leaving our nice furniture in a storage facility covered in rat traps with homeless people living in the outdoor units. See below for note to the building manager: Woof, we have had a difficult end to our day of moving. To start, it was quite hard to find the staircase to get ... read more
Business response:
Thank you for taking the time to share your experience, Stacey. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (510) 581-6900 if you need anything.
Only had my unit for three weeks before someone cut my lock off and took a third of my stuff. They say "we consider security our top priority" and yet 13 out of 39 reviews complain about break-ins and theft.
Business response:
Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 581-6900?
Honestly， I found another lock in my storage which I never had. I think I get enough warning. Someone, open my lock and gets in to take a look. Also leave enough warning
Business response:
Hi Jia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 581-6900?
Stored here for one month and let the front office know several times it would be for 1 month only. Moved out a few days before my move out date and was told to simply leave the unit clean, door open and I would be moved out. I was not moved out and charged and additional month. I called in and spoke with a store manager. He refunded the charge and assured me that I was moved out. Today I was charged again for another month, and had to call back again! Keep in mind both times this happened money was taken out of my account f... read more
Business response:
Raj, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,569 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.