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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I have 3 storages at the office at Research drive in Irvine. I went there today because I have gotten a note about my costs going up. I wanted to find out how I could close my storages and when I could do it. The gentleman who helped me and his name is WAYNE RIEVE, checked my account and told me I could move my stuff from the 3 storages and put them in one that is 10*10 and it would fit all my stuff for a lot less money. I asked how much and the cost was so much better that shocked me beyond belief. I immediately told hi... read more
Business response:
Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear about your positive experience with Wayne Rieve at our Research Drive location in Irvine. It's incredibly heartwarming to know that Wayne was able to provide you with such exceptional professional service and find a cost-saving solution that worked perfectly for your needs. Wayne's ability to transform your initial concern about rising costs into a beneficial opportunity by consolidating your three storage units into one... read more
I LOVE the cleanliness and that's what kept me there so long. It sucks that the rent starts so low to get you hooked and then they double it super fast! Within the yr or two I was there my rent basically doubled. It's a great value if you're just moving in and using it short term though! Before they multiply the rent lol
Business response:
We are disappointed to hear about your experience with the rent increase. We appreciate your positive comments about the cleanliness of our facility, as we strive to maintain high standards. However, we understand your frustration regarding the pricing changes. Your feedback is important to us, and we will take it into consideration for future pricing decisions. Thank you for letting us know about your concerns and for being a customer.
Move in, move out, auto pay, and friendly staff! Overall it is a nice clean facility with tall units!
Business response:
Thank you for your wonderful feedback! We deeply respect your positive experience with our facility.
Very helpful sales people Looks very clean and safe Very reasonable prices I can't believe the have bathrooms In each building and clean Such great Experience.
Business response:
We greatly appreciate your positive feedback, Robert R. Thank you for sharing your experience with us.
I LOVE this storage facility and have been renting from them since 2019. Whoever built this place really thought it out and did a awesome job. It's top notch like Hal's that works in the front office. She was absolutely wonderful when showing me around to different storages as I'm upgrading to a different one. Thank you Hala you're the BEST!
Business response:
Thank you for taking the time to leave this amazing review, Erin! We pride ourselves on having the cleanest facilities and the most helpful staff, so we are thrilled to hear that you had such a positive experience renting with Noe and Cassie! Your recommendation means the world to us. Let us know if you need any future assistance!
Nice clean place, go see Wayne the assistant store manage, he'll take care of you! great experience today
Business response:
Your review is appreciated. We are glad you had a great experience with Wayne at Extra Space Storage. Thank you for your feedback.
Highly recommend this storage. Location is convenient. Building is new and clean. People working there are kind and professional. I talked to Hala and Wayne before renting a unit here. Hala and Wayne are very friendly and helpful. When my unit's rent started I came over to see the space. Hala and another gentleman Mike were here. Hala went above and beyond. She walked with me to my unit to show me how to use the code and how to open/lock the storage unit. Mike helped me to load the boxes/material. Today ( July 1) is the ac... read more
Business response:
Hi Summer. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Hala and Wayne! We're always here to help at 888-storage if you have any questions or need assistance with your rental.
I've had a many as 5 storage rooms at a time. Great & helpful staff (Justin was definitely "In Time") to get me squared away for a new rental... yea I'm back! Very clean, well maintained facility.
Business response:
We think our team is great too! Thanks for the positive review, Jack. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.
Very nice, clean and almost brand new space. Most importantly their front desk, Hala, was super nice and very helpful.
Business response:
Hi Alex, thank you for your review! We're so happy to hear that your experience with Hala and the cleanliness of the facility has been positive! Please call us at 888-storage if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 886 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.