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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Each time we have called for assistance with a problem, everyone has been most receptive and the people that are sent out are knowledgable and fix the problems.
Business response:
Dear N DuBois, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
They were fairly responsive initially, but are unpleasant to talk to on the phone. It always feels combative, like they are upset that something is wrong with your home. They seem relieved if they don't have to do anything about a problem. Last contractor they sent was fairly unprofessional and I called to ask for them to send someone for a second opinion (I wanted the repair to be covered if they found a solution), and they refused, refused several times to let me talk to a supervisor, put me on hold 3 times for about 8 min... read more
Business response:
Dear Jarrod, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager
Didn't have weekend options so I had to wait two weeks for service.
Business response:
Dear Charina, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Landmark works with independent contractors who control their own scheduling. There are many contractors that service in many areas. If you have any concerns about scheduling, please do not hesitate to reach out to us. Sincerely, Tiffany Nguyen ... read more
Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!
Business response:
Dear Teresa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Good service but hard to get in touch with
Business response:
Dear Cheryl, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark was quick to resolve the issues we were having.
Business response:
Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Making a claim is quick, customer service is easy to deal with
Business response:
Dear Kristie, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
They were easy to reach. They schedule fast. They will also follow up to make sure work don and done right
Business response:
Dear Damon, Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Very fast service. Their service providers are quick, efficient, clean, polite, professional. I recommend LANDMARK to any and all homeowners!
Business response:
Dear Bill, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.