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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Overly segmented to the point of fragmentation. A single issue can take multiple calls to multiple people to resolve. Electronic communication is lacking. I'm disappointed that there is a stated expectation that a service provider is to reach out to the customer, but if they do not the onus is on the customer to follow up. I'd expect Landmark to be on top of the contractors they hire. If I wanted to chase down service providers all day long I'd cancel my warranty, cut out the middle man, and save the money.
Business response:
Hello Sean and Maggy, Thank you for taking the time to rate and review us. We appreciate your feedback and are sorry to hear of your frustrations. The proper departments have been notified of your feedback to implement the necessary training needed. When opening a service request, we do expect our contractors to reach out to our homeowners in an allotted time frame. However, we understand that they can get busy and we do want to advise you that you can too reach out to schedule. If there ever is a concern with an assigned co... read more
Alway's been pleased with service until the most recent. Didn't really seem to get my value from the service with the options that were laid out.
Business response:
Dear KW, Thank you for taking the time to share your feedback. I am sorry to hear your most recent service was not as expected. We would be happy to hear your feedback on what we can do to provide you with valuable 5-star services. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They were prompt, the contractors they sent were great
Business response:
Julie, Thank you for the review! We are pleased to hear that the contractor that was selected for your situation was able to get things taken care of for you. Please reach out to us directly for any of your future warranty needs. Thank you Cheyenne Rapier Customer Relations Manager
It's nice not to worry about the cost but, I do believe the call service could be better.
Business response:
Dear Callie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Good followup and thoroughly email reminders and updates.
Business response:
Dear Tonya, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
A few weeks ago our garage door spring snapped in half and we were unable to access and park in our garage. We live in chilly Idaho winters so wanted a fix asap. We submitted our claim online and were good as new in less than one business day. Thanks Landmark!
Business response:
Dear Aimee, We are pleased to hear that we have been able to service you in a timely manner for your garage door! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
They scheduled time quickly to come look at the problem and the guy that showed was very nice and professional!
Business response:
Dear Carrie, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Great Customer service. Reasonable rates.
Business response:
Dear Charles, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Quick service and follow-up by the service representative.
Business response:
Dear Jim, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.