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FastMed Urgent Care
- Urgent Care
- Durham, NC
About this business
Location details
7010 North Carolina 751, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
It needs a better team and a better way of talking to there patients I came in there on Saturday and was told that I was not sick when I really was sad team work I ended up going to the er to be seen
If you have a serious medical condition that may require follow-up….DON’T COME HERE!! I have contacted this location 4 times today to connect with the doctor that I saw only a day ago, and have not been able to get a call back. You know how they saw “If A, B, or C happens give me a call.” Don’t believe it!!!! If you’re coming to get a solution to your problem or to find a healthcare professional that’s actually concerned with your well being, you’ll probably be better off going to the ER.
Well, my visit was FAST and fleeting today because it never happened. I now have to find another location that has a competent, caring, and proactive staff that has LUBRICANT in their practice. Oh yes, I required a vaginal exam because I’m cramping so badly today I had to take off from work and you know, FastMed is out of LUBRICANT. In a city of MEDICINE, when you operate an urgent care, I HAVE NEVER! It’s like being a teacher with no pencils or paper in the classroom (I was an educator) I’m so disgusted and disappointed. Wh... read more
RecommendedThe reception is terrible.I suggest a unknown supervisor should come and check in , because if I have that type of attitude I would loose my job ,if you don’t enjoy your job Quit!. It only makes anyones appointment more difficult in such a negative world . A smile or helpful attitude can change someone’s day as they deal with things that we don’t know . SO QUIT!!!and to top it off they ignored by letter from my doctor by writing a note back to my doctor like a school kid! All the time I can’t go back to work until they sign ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kenneth. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to connect to learn more from you and an Operations leader will be in touch.
They simply need wait time transparency. I took my son for what should be a simple school sports physical. We arrived early for our appointment, paid, waited 90 minutes after that appointment time without any communication from the staff, only to be brought back and told it would be another four hours before our physical could be completed. Nothing had changed with their patient load and provider capacity during that time - we could have been informed up front. We would have been irritated that our appointment couldn't be ... read more
Business response:
Thank you for posting this review, Mike. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
If I had to pay to come here I wouldn’t! Because I’m on a workman’s comp claim I have to come to this location but baby! The wait is too long and half of the people are rude and inconsiderate! Go to a minute clinic if you can
Business response:
Thank you for letting us know about this, Chequilla. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!
The worst billing office, didn’t send a bill or bill insurance, just sent my daughter to collections. It’s been months of trying to resolve this. Seriously the worst.
Business response:
We appreciate you sharing this review, Jill. We would like to have a billing team member look into resolving this. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
I waited an hour, which was expected and didn't bother me, to finally see a physician. They walked in, said we can't help you go to a primary care doctor (knowing I didn't have one) and walked out. Less than 3 minutes. Still had to pay my 50$ copay.
Business response:
We’re sorry to read this, Arwen. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
Stop lying about the services provided. I called in advance of going and they clearly stated that they provide full service for a brown recluse bite including lancing and irrigating and if needed anti-venom. Then when you start to express the fact that you are upset that you got bad information they open the door so everyone can hear your name and treatment and reason for visit which I have now been told is a HIPPA violation. They are the most unprofessional medical facility I have ever had the unfortunate experience goin... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4 star rating with 1,050 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.