This profile has been claimed by the business owner or representative.
Fidelity Warranty Services, Inc.
- Automotive
- Deerfield Beach, FL
About this business
Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for... read more
Location details
500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted Fidelity to file a claim and the people I talked to were very nice and helpful. They answered all of my questions and it was very fast and efficient. Would recommend their services!
Business response:
Dear Ms. ******** Thank you for taking the time to write such an amazing review! We take enormous pride in delivering fantastic customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!"
Hello, I wanted to let you know that I have been dealing with an agent at Fidelity to get a confusing claim paid and he was extremely helpful. His name is Mike H., he has been helping me get this claim handled and was super friendly also. Very nice man and definitely an asset to your company! Thank you!!
I contacted Fidelity Warranty and spoke to a very nice gentleman name John Lodge, he was very nice and professional, he answered all my questions and concerns, he took the time to explain my warranty plan making sure I had a clear understanding on what is covered, he also gave me the resources needed that's covered under my plan, I just want to thank and acknowledge Mr. John for a job well done. He truly gave me a clear understanding when I was not clear on what was covered and where my warranty is accepted. Job well done
Business response:
Dear Ms. ****** Thank you for taking the time to write such a fantastic review! We take enormous pride in delivering excellent customer service, so your feedback means the most to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
The associate I spoke was very helpful, and I wouldn't hesitate to recommend them to anyone.
They did what they said they would do. Big repair more than the insurance cost. No problem. okay maybe a little slow but 1 week with only my deductible. I have to say thank you
Business response:
Dear Mr. **** Thank you for taking the time to write such an amazing review! We take enormous pride in delivering awesome customer service, so your feedback means a great deal to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, we thank you for letting the BBB know we satisfied your needs and expectations!"
This is the second time I purchased the Fidelity Warranty Platinum Plan and it pays for itself. My 2013 Hyundai Genesis' transmission was shifting hard between first and second gear. I brought it into my dealer, Peacock Hyundai of Columbia, they worked with FW and a module was replaced. This did not fix the issue (knew it would not), as after many posts on the internet but it was worth a try. Well the issue became extremely worse and dangerous, as it would not excel when getting on the highway and finally the check engine li... read more
Business response:
Dear Ms. ******** Thank you for taking the time to write such an amazing review! We take immense pride in providing awesome customer service to our customers, so your observation means a great deal to us. We hope you continue selecting us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!"
Fast claim approval, no hassle! Dealer ran the diagnostics and made the changes
Business response:
Dear Mr. ********** Thank you for taking the time to write such a fantastic review! We take great pride in delivering excellent customer service to customers like you so your feedback means a great deal to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
Fantastic warranty company. Very impressed that they went deeper into the problem to make sure it was fixed right the first time. Had to make a claim within 3 days of purchase. They handled everything. I would highly recommend this company. I will buy from them again.
Great warranty! Covered my repair minus the deductible. Glad I had this plan.
Business response:
Dear Mr. ********* Thank you for taking the time to write such a fantastic review! We take tremendous pride in delivering fabulous customer service so your feedback means a great deal to us. We trust that you will continue choosing us for your future car buying needs. Please feel free to share your amazing experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
Frequently asked questions about Fidelity Warranty Services, Inc.
How is Fidelity Warranty Services, Inc. rated?
Fidelity Warranty Services, Inc. has a 4.9 star rating with 349 reviews.
When is Fidelity Warranty Services, Inc. open?
Fidelity Warranty Services, Inc. is closed now. It will open on Monday at 8:00 a.m.