This profile has been claimed by the business owner or representative.
FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Will not be back! Food quality was below par. Staff was very attentive, but the restaurant was absolutely dead. There were 2 other patrons in the entire restaurant when I arrived and the end of my meal, there were only five. They only staff issue I encountered was a blonde gentleman with a ponytail, cooking food, he was very rude when there food order was messed up.
Business response:
Thanks for sharing your feedback, Nick. While we’re glad to hear our staff was attentive, we’re disappointed that the overall experience didn’t meet your expectations—especially at the grill, where our team is usually all about fun and flavor. What you described is not the vibe we aim to deliver. We’re taking your comments seriously and would love another chance to show you the high-energy, guest-focused experience FiRE+iCE is known for. We hope you’ll consider giving us that opportunity in the future.
The overall place was really good the service was great but the food tasted old like the meats been sitting for a while especially the seafood. I did get sick after eating
To loud. More of a buffet now. Too crowded. No wonder people was taking there food downstairs to eat. Nice an quite
Business response:
Chris, thanks for sharing your feedback. FiRE+iCE Boston is definitely known for its high-energy, interactive atmosphere — it’s part of what makes the experience unique. We understand that vibe isn’t for everyone, especially during peak times when the grill is fired up and the crowd is lively. For those looking for a quieter experience, we recommend visiting during off-peak hours. Either way, we appreciate you giving us a try.
Come here if you want to go to a college dining hall
Business response:
Thanks for sharing your feedback, Matt. FiRE+iCE is definitely not your typical dining experience — we’re all about creating a lively, interactive environment where guests build their own meals with fresh ingredients cooked right in front of them. We get that it’s not everyone’s style, but for those looking for variety, energy, and fun, we’re proud to be a favorite spot in Boston.
Good overcooked and no flavor even with chosen sauces. Waiter not attentive to table, kept having to ask anyone walking by for water refills and anything else that was needed.
Business response:
Lisa, we’re sorry to hear your experience at FiRE+iCE Boston didn’t meet expectations. Our interactive dining concept is all about creating bold, flavorful combinations, and we regret that your meal fell short. We also expect attentive service from our team, and it sounds like we missed the mark. We appreciate your feedback and will use it to improve. If you ever decide to give us another shot, we’d love the opportunity to make it a better experience!
I was si disappointed. We used to go to Fire and Ice when we lived in Boston when it first opened and it was such a great experience. Last night the food options were not great, the staff did not restock or clean up the areas consistently, and the options were much less than they used to be. The chefs were rude and unorganized and several other people's food choices mixed with mine. The building also needs a complete overall. The sink faucet was falling off, as was the bathroom door handle. Not the Fire and Ice I remember.
Business response:
We’re genuinely sorry to hear about your experience, Lynsey. FiRE+iCE has always aimed to provide a vibrant and enjoyable experience for all our guests, and it’s disappointing to hear we fell so far short of your past experiences. We also regret the issue with food restocking—our goal is to keep all stations fully stocked and ready for our guests. Our team works hard to maintain our market but there are times when we are considerably busier than even we anticipated (like holiday weeks) and lapses can occur. We appreciate you... read more
Our reservation was for 6pm on a Sunday. We were sat at the section that had the bartender as a server. He literally never came over to check on us after bringing drinks. We had a spill at our table and another server came to help and made sure we were OK. Manager never checked. No new drink was offered. When our waters were finished we were never offered refills even though someone cleared the empty cups off the table. They ran out of food options. Like literally we were told they just didn't have anymore. There was awful c... read more
Business response:
Thank you, Jessica, for taking the time to share your experience. It’s deeply disappointing to hear about the lapses in service and communication during your visit. We also regret the issue with food restocking—our goal is to keep all stations fully stocked and ready for our guests. Our team works hard to maintain our market but there are times when we are considerably busier than even we anticipated (like holiday weeks) and lapses can occur. While we are glad another server stepped in to assist with the spill, the overall e... read more
Got instantly sick from the food. My husband got sick that night. I used to love it her but won’t be going back anytime soon.
Business response:
Hi Leslie, We are truly sorry to hear that you and your husband didn't feel well after your visit to FiRE+iCE Boston. This is absolutely not the experience we strive to provide. Our team takes food safety and quality very seriously, adhering to strict standards to ensure a safe and enjoyable dining experience for all our guests. While we understand your hesitation, we hope you’ll give us another chance in the future to restore your trust and provide the experience you once loved. If you'd like to share more details, feel fre... read more
Mala organizacion,demaciado ruido,solo disfrutamos los appetizers fui en familia y a ninguno nos gusto la experiencia,los cocineros fueron un poco groseros ante nosotros no entender como era la dinamica del restaurante,y la cuenta me parecio bastante alta,entiendo que para el lugar donde esta ubicado este restaurante deberia ser mejor 🙇🏽♀️
Business response:
Thank you for sharing your experience with us. We’re very sorry that your visit did not meet your expectations. We apologize if the lively atmosphere and our DIY style affected your experience, and for any misunderstanding with our chefs. We strive to ensure that all our guests feel welcome and understand the restaurant's dynamic. We appreciate your feedback and understand that our style isn't for everyone. Thank you for giving FiRE+iCE a try!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is open now. It will close at 9:00 p.m.