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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Couldn’t accept the credit card payment and made us wait 20+ minutes. Then then the check was wrong and they made us pay with cash. It was a strange experience. Food was ok, not the freshest. Shrimp smelled like Charles river on a hot summer day, and mushrooms had many brown spots on them.
Business response:
Thank you for your feedback, Ilya. We're sorry to hear about the payment issues and the wait you experienced. We understand how frustrating that can be however, we are only human and at the mercy of our payment processor - if it does down we are unable to do much beyond wait for a resolution. As for the food, we take quality seriously and pride ourselves in offering fresh & quality ingredients in our market. We hope you'll give us another try in the future so we can provide the fresh, top-quality experience we strive for.
I love this place so much but our total was absurd💀 they said they automatically add tip if the price is over 80 dollars but what the hell. They added a 50 dollar tip to my total but i feel that tip is something you earn. the only thing they did was sing happy birthday and give us drinks as the rest is all do it yourself. I was already planning on tipping but not 50 dollars. My total was supposed to be 285 but ended up being 335. absolutely insane. do better chat💀💀
Business response:
Thank you for sharing your feedback, Flower. We understand how important transparency is, and we do inform guests up front about our standard 18% gratuity for larger bills. We’re always happy to have a conversation with guests about this, and if you'd prefer to adjust or remove it, we're open to doing so. We hope you'll consider giving us another try as we’d love to welcome you back!
Our waiter was nowhere to be found, food was over priced and we didn't realize it was essentially a complicated buffet where you have to guess at whether you will enjoy your meal. If you don't know how to make your own stir fry with someone else's ingredients and un-familiar sauces... good luck getting a good meal for $27 at dinner.
Business response:
We appreciate your feedback, Jeremy. We understand that our unique dining style at FiRE+iCE may not be for everyone. Our concept is designed to offer a fun and interactive experience, but we recognize it can be challenging for first-timers. Thank you for giving us a try.
I did not enjoy the fact that I called for a reservation and when we got there our table was right next to the entrance and we got sat right next to a party of about 18 . Me and my date had to basically scream to communicate to each other. When I asked if we could be sat at another Location they said they couldn’t. I saw other open tables . I will not be going back there
Business response:
WE do apologize that this was your impression. When dining on weekends we always encourage guests to make reservations in advance (rather than the day of) to ensure your desired seating area. We can understand how this might visit may have been a turn off but we have a lot to offer and hope you'll give us another try in the future to provide the 5-star experience we love to bring all guests.
Let me start by saying that I love Fire&Ice but this particular visit was horrible although the server was great but as far as the food I don't know if they were rushing or just not paying attention but some of the food wasn't cooked properly and they were very busy but I've been there before on busy nights and never had issues like this. There were a ridiculous amount of unsupervised children running all over the place almost knocked food out of my hand twice. Honestly for the amount of I'm guessing students that were there... read more
Business response:
We appreciate your feedback and are sorry to hear about your recent experience at FiRE+iCE Boston. It's disappointing to know that the food wasn't cooked to our usual standards and that the environment was chaotic. We strive to create a fun and enjoyable dining experience for all guests, and it seems we missed the mark this time. We will address these issues to ensure better supervision and organization during busy times. Thank you for bringing this to our attention, and we hope you’ll give us another chance to provide the e... read more
The hostesses were rude and not helpful I ended up with three different receipts with all different amounts on them will be calling to speak to a manager
Business response:
We do apologize for any confusion and our team will be happy to speak with you and resolve your concerns.
Our 1st servicer took our oder, 15 min past he never came with our drink someone else came and took our oder again took 25 Min to get our drink. After we where done eating we waited more than 10/15 min to be our bill, no sing of anyone until I git up and got another service to help us. Bad service
Business response:
Thank you for your review, Hector. We sincerely apologize for the delays you experienced during your visit to FiRE+iCE Boston. It's disappointing to hear that your service did not meet the high standards we strive to uphold, especially on a busy Friday evening. We understand how frustrating it can be to wait for your order and appreciate your patience. We're actively working on improving our service times and ensuring that our staff is more attentive, even during peak hours. We hope you'll give us another chance to demonstra... read more
There were so many kids there , multiple school trips on a Friday at 6. The noise was next level and was so rushed . Drinks took forever to come . Save yourself the trip and go to a surrounding restaurant where you can enjoy your meal . Also was put at some makeshift table that was in the way of people, and had to be pulled away from pole to even squeeze in .
Business response:
Thank you for your feedback - we sincerely apologize for the less than ideal experience during your visit to our Boston location. We understand that the noise and crowding, especially during a busy time with multiple school trips and a holiday weekend, did not make for the relaxing dining atmosphere you expected. We also regret that the delay in service further detracted from your experience. It's good to hear, however, that you had a positive interaction with our bartender downstairs. We value your input as it helps us impr... read more
Place is dirty. Air handler needs replacing, air filled with grease and smoke. Basically a cafeteria. Cooks are dressed in street clothes. Dressed more for taking out the garbage than cooking. Everything is old, doors, stair-tread, tables, grill.
Business response:
Thank you for your feedback. We apologize that your experience did not meet our standards for cleanliness and overall presentation. We take your comments seriously and are committed to improving our facilities and staff presentation to ensure a better dining experience. We appreciate your input and hope to have the opportunity to impress you in the future.
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is open now. It will close at 9:00 p.m.