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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Our server brought over drinks but then never came to check on us after that for any refills. I ended up having to shout across the restaurant to get him to come over to bring us the check.
Never had a problem before but this time we had everyone else’s food mixed in with ours. The cooks usually do a good job but this time we had everyone else’s food. My fiancé had pasta, broccoli and cheese. When she got it back it had pasta, broccoli, cheese, beef, bacon, pineapple, mushrooms, rice.
Business response:
Thank you for brining your concerns to our attention, Jared. We do apologize as you know this is not the typical experience at FiRE+iCE. We hope you'll give us another chance to give you the 5-star visit you've come to know and love! Hope to see you back at the grill soon so we can show you our best.
This was disappointing from the moment we walked in until we left. I am deeply disappointed that we spent my son’s birthday dinner here. We had reservations but we were told when we arrived that a party of 200 was upstairs and it would be a 30 minute wait. When we finally got to choosing our food, the cook that speaks zero English combined my son’s food with mine, and then they tried to fix it by picking my shrimp out of rice versus redoing it. They didn’t even ask if that was ok, and it wasn’t because my son doesn’t like mu... read more
Definitely not what was advertised. Group of 4 with different expectations. Went to Grill 34 and enjoyed our experience with Brian 100%
Business response:
Thank you for your review. We're sorry to hear that your experience did not align with what you expected. At FiRE+iCE, we take pride in our unique DIY-style dining concept, which we strive to represent accurately in our advertising. Our aim is to cater to a wide range of tastes and preferences, offering a variety of ingredients for our guests to create their personalized meals. We understand that this style might not meet everyone's expectations, especially in a group with diverse dining preferences. We appreciate your feedb... read more
Waitress was very nice, one of the hostesses almost plowed into me without stopping and then almost did so a second time. Otherwise it was the usual. The bathrooms were disgusting though and the toilet paper roll I’m pretty sure was wet from being dropped into the toilet. So gross.
Our waitress took our drinks and apps order and then disappeared for the next 30 minutes. We flagged down another waitress to try to get more drinks and cancel our app order (since we had already eaten our dinner) and suddenly our waitress appeared with our apps. It was my daughter’s birthday dinner (which I mentioned) and was met with an eye roll and no happy birthday to my daughter. We learned a hard lesson…we dropped $200 for 4 of us and will not be back again.
Food choices were low for the cost. Service was slow. The atmosphere has changed over the years. It used to be a fun experience but my past few visits have had rude guests (my daughter was pushed by a guest in front of staff and no one said anything), the food options were fewer, and staff hasn't been as friendly. Would no longer return or recommend.
Business response:
Hi Amity, Our goal is for our guests to have an excellent experience and we apologize that we did not meet the mark. We have a lot to offer and are disheartened that you did not get to see us at our best. This particular visit, during a holiday weekend and a snowstorm - was not the typical experience. Our team is only human and therefore subject to staff call-outs, no-shows and unforeseen emergencies that we are forced to adapt to. We hope you'll give us another chance in the future to provide the 5-star visit we know our te... read more
do not go during brunch when it's busy. nothing is restocked, and you have to wait for a very long time for your food to get cooked. they didn't stock breakfast pastries after 1 (brunch is until 3!), and they had giant pictures of shrimp and kale over the ingredients and THEY DIDN'T EVEN HAVE SHRIMP AND KALE
Business response:
Hi Melissa, Thank you for dining with us and taking the time to share your visit. We do apologize that your visit was not up to our high standards. During your particular visit - over a holiday weekend as well as the same day as a snow storm - is not the typical expereince of our guests. Our team is only human and therefore subject to staff call-outs, no-shows and unforeseen emergencies that we are forced to adapt to. Additionally, we offer different proteins during our dinner service (including shrimp) - we hope you'll visi... read more
Remind me of being in Wendy’s Small children running around Most importantly the food quality is below average. Frozen fish; and who eats tilapia ? Veggies is mostly green peppers and onions. The server is very nice though. In short, I will never ever come back to this place
Business response:
Thanks, SmartTraveller. We understand our style isn't for everyone but we appreciate your giving us a try!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is open now. It will close at 9:00 p.m.