This profile has been claimed by the business owner or representative.
FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Have been here many times 10 years ago and beyond but it was ridiculously busy at 8pm on a Sunday night which we didn't expect. The grill line was tripled up at times. The grillers worked hard but not carefully. My daughter got a small amount of shell pasta and cheese sauce and waited forever like the rest of us and wound up with a mishmash of beef, sausage and 2 unknown sauces from the people either side of her. Disappointing. I guess it could've been worse like the person next to her having the salmon or class which absolu... read more
They had no Korean sauce? It’s supposed to be a special Korean bbq.. also I was overcharged.
Business response:
Thank you for taking the time to review FiRE+iCE. We apologize that the Korean sauce option was not available on your visit and that you were overcharged. We are committed to maintaining a wide variety of sauces. Please rest assured that we are training our staff on double-checking orders and payments to ensure there are no errors or confusion with bills. We strive to always make sure you have a great experience, and we hope to see you again soon so we can exceed your expectations.
I usually don’t leave reviews but, this restaurant has a rat problem. We were eating and noticed a rat run across the ground. Along with a few other guests we notified our server and he went on to say that they have their fridges off the ground and the building next door was the problem. I then got up and found the rat and notified another server and he got irritated that I notified him and responded with “so?!”. Nonetheless, I had to ask for a meal discount as my experience was ruined and they gave me half off lol.
Although they think they are food allergy aware they did not explain how things worked for new patrons and my son had an allergic reaction there. Would not recommend for food allergy families.
Business response:
Thank you for taking the time to review us Morgan. We are sorry to hear your son had an allergic reaction and that this impacted your experience with us. We take food allergies very seriously. We sincerely apologize again and hope that it doesn't stop you from returning in the future - we'd love to prove that we can provide a safe dining experience for all allergy-related needs! Thanks again for bringing this issue to our attention - it will help us serve future guests like yourself.
I first went there over 15yrs ago when it was a nice "date night" setting. It use to be a great experience. However, now... The place was so packed and noisy. It was on the same level as a Golden Corral. The tables were basically sectioned out on top of each other. We couldn't even hear ourselves talking over the conversations from the other tables. The waiter was so busy he barely had time to take care of us. We never even got drink refills. The food is still pretty good but my overall experience was awful considering it wa... read more
Business response:
Trey, thank you for sharing your experience. We are sorry that Father's Day didn't feel quite like the special occasion it should have been. We always aim to provide an inviting atmosphere and attentive service that creates a memorable experience so we appreciate hearing your feedback about this. It's great to hear that our food still lives up to high standards and remains one thing you enjoyed about your visit. We hope we can welcome you back to the FiRE+iCE you know and love at another time.
The food quality has definitely decreased and the wait at the grill was chaotic.
Business response:
Hi Lucy, Thank you for dining with us on Father's Day - we love nothing more than celebrating Dad on his special day. We constantly strive to ensure that our food is made to the highest standards and we apologize if we've fallen short in providing this during your visit. We will discuss the wait times you experienced at the grill with our team in order to find solutions for future visits. We hope you'll give us another chance in the future for a 5-star experience.
Sad day when you're afraid to eat your meal. Unsanitary environment and low quality food. Went to experience something fun but disappointment is all we ate.
Business response:
Thank you for taking the time to review your experience at FiRE+iCE Lisa, we value your feedback. We are so sorry to learn about your unpleasant experience and that does not reflect our standards of providing a fun, safe environment for all of our customers. We understand how important food safety is and take it very seriously. We apologize again for leaving you feeling disappointed and hope that you will give us another chance in the future.
After my food was cooked we headed back to the table. The chicken did not look quite right so I cut into it and it was raw inside.
Waitress didn't get our drink order until we had to ask the host three times. Went to get food at 9:03 and they refused to allow it. Our reservation was for 8pm so they will seat you, take 30 minutes to get drinks, then shut the food down at 9. I brought 5 people. Never again
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is open now. It will close at 9:00 p.m.