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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I've been to this restaurant about a dozen times and every time I go it's usually always great but there was different cooks the guy that was cooking before they were very pleasant they used to do tricks with the spatulas they were right on your food to make sure it didn't burn and this time I went with my family and our noodles were so hard we couldn't even choose them the cooks left the food in the same spot on the grill for 5 minutes so it was burnt they ended up putting the sauce that I told them 3 times it goes on the f... read more
Service was not very attentive. Food was mediocre and got very sick after eating here. Seemed like a fun experience but was not worth it.
I made a reservation for 8:30 I felt rushed by the staff my food wash burned and the chef had gave attitude when he messed up my birthday party order I will not be returning and it was my first time thank you guys for ruining my birthday
Cocktails are very weak and a bit too expensive for what you are ultimately getting. The service was very rushed, and our server forgot a drink as well.
The food exoeruence fetl like an overproced college cafeteria. The tankes eere so close together, it was hard to have a cincersation withiut hearing all the other cinversatiins.
I didnt like the fact that they used the same spatula to mix everyone's food. Cross contamination... what if someone is allergic to shell fish?
Business response:
Hi Manny, Thank you for visiting and bringing your concern to our attention. We take allergies very seriously and all those with allergies have their selections cooked separately for safety. This is why it's important to always communicate your needs with our team so we can help. Hope to welcome you back in the future for a 5-star FiRE+iCE visit. - FiRE+iCE Boston
We had an 11am reservation for brunch. We arrived a little late, and the doors were still locked. When they finally opened the doors, the food was not ready for us. The experience was not what we expected, and we were really put off by the lack of preparation. Looking back we should have just left and gone somewhere else. We will not choose to dine here again.
Business response:
Thank you for joining us and taking the time to leave a review. Again, we apologize that we delayed our opening by 8 minutes. We attempted to contact all reservations. Due to the previous nights storm of almost 24", some of our team had difficulties making it in. We work hard to ensure the safety of our team and our guests. We are sorry to hear of you disappointment as your group had many rounds of food we had no indication of your displeasure until now. Best regards, FiRE+iCE Boston
I asked multiple people to send over a cake or any piece of dessert as it was my boyfriends birthday and no one sent it over after multiple requests. This was extremely disappointing and for the lack of attentive service I will not but trusting this place again for large parties.
Business response:
Hi Olivia, Thank you for joining us and taking the time to leave this information about your experience. We're saddened to hear our team has some miscommunication and your request was missed. We hope to have the chance to connect with you and welcome you back for the 5-star visit we love to provide. - FiRE+iCE Boston
Went with one friend and it was so crazy loud and hot. We were sat at a table not even 6 inches away from another table even though covid cases are at a high. Left immediately. Our server was kind and understanding.
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open tomorrow at 4:00 p.m.