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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
The food was overcooked, the selection was limited therefore the price should be adjusted accordingly. Plenty of staff yet we barely got any service. Will not be returning.
Business response:
Hi, Michelle, we're so sorry to hear that your visit was lacking. We would love to hear more about your experience. Please look for a private message from us -- we would love an opportunity to hear more. Your satisfaction is important to us, and thank you for leaving us a review. - FiRE+iCE Boston
It was crowded alot of the food wasn't available and there was a hair in my girlfriend food never again
Business response:
There's nothing worse than hair in your food. Sorry to hear this, and hopefully it was addressed while you were dining with us!! We would have been happy to take care of this for you. We do tend to get very busy, so there may be some issues that are not brought to our attention immediately. We do expect our guests to leave happy! We hope you consider dining with us again for a different experience! - FiRE+iCE Boston
Shouldn’t accept reservations after 8:00 since they close at 10. Also the bottom part is closed so everyone is crushed in the small area upstairs. Service was poor once you get drinks they don’t come back til they give you your bill. We loved fire & ice pre pandemic, now it is no were near the same.
Business response:
Thank you for your review. We do understand your concern. The pandemic has affected us greatly, as it has for many other restaurants across the country. There are nights that we need to congregate our guests in one area due to limited staff at a particular time of night. We're sorry to hear of your experience, but we invite you back to join us perhaps at a different time of day for a completely different experience. - FiRE+iCE Boston
The restaurant is understaffed but our waiter who was also the bartender forgot to bring my drink until I went to the bar and asked for it and then never came over and asked if we wanted any refills, nor did he clean the dirty plates off of our table.
Business response:
We're sorry to hear of this! Sometimes as things get busy, important things are missed, and we would have loved to hear of your concerns so we could fix them for you. Thanks for the feedback and we hope to see you again soon! - FiRE+iCE Boston
Our server was AMAZING. All of the food cooked on the flat top is made with the same utensils. Beware if you have allergies, dietary restrictions, etc. The noise level was obscene. We did the "brunch" option and it was so limited and just terrible food. Truly not what we were hoping for. There are so many better options!
Business response:
Thank you for your review, Optom! We're happy that you received such wonderful service! It is true that food is cooked together on the middle round flat top. Anyone with allergies and dietary restrictions are asked to inform their server so that a special entrée may be prepared for them separately. We are sorry to hear our brunch options and noise level didn't meet your expectations, but we do hope you give us a try for dinner for a different experience! - FiRE+iCE Boston
It was great. Only thing Is I found a hair in the fettuccine and I made it aware to a worker. And all the manager did was act like he switched it out. Very gross.
Business response:
Hi Sheina, Thanks for your review! When issues arise we do attempt to rectify them while you're dining with us, so that we can get to the root of the problem. We're glad you notified someone! Fettuccine is an item that can actually be switched out relatively quickly, so providing you with a new dish in a timely manner was probably the goal. We will look into this further, and we hope you dine with us again!!
Service was horrible and cooks were rude.
Business response:
Hi Julianna, we're sorry to hear your experience wasn't at its best and we'd love to hear more from you about it. We have sent you a private message for you to reach out. Thank you for your review. - FiRE+iCE Boston
Go somewhere better, it’s kinda a gross vibe. Lots of kids also
Business response:
Hi Brianna, We do attract many families since we offer a fun atmosphere with many different food options and possible combinations. As with any restaurant, the age groups can change depending on the time of day and events happening in the area. We hope you give us another shot some other time! Thanks for your review! - FiRE+iCE Boston
The experience was okay. But personally, we chose not to come back.
Business response:
Hi Wren, Thanks for taking the time to leave us a review. We understand the experience we offer may not satisfy everyone's tastes. We hope you will try us again. - FiRE+iCE Boston
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.