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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
This is fine for a single or couple but I would never come back here with kids. By the time I sat down to eat, everyone else was completely done so we didn’t even dine together. Round 1 was getting the kids their food since they needed assistance. Then another 30 minutes to get my food cooked. This really doesn’t work for a family with kids that wants to eat at the same time. Also, the raw bar didn’t have shrimp which was disappointing.
Business response:
Thank you for joining us and giving our style a try, Sarah! We're sorry to hear of your disappointment in your visit. Hope we can welcome you back again for a date night where you can enjoy yourself. Cheers! - FiRE+iCE Boston
Not feeling well rote Ted during Covid with the salad bar style food. Selection of veggies to stir fry not very broad. Steel bowls were wet. To put your food in Messy food area. No gluten free starch choices and the only rice option was fried. No other rices and no gluten free noodles Sauce I got was too salty
Business response:
Thank you for joining us and taking the time to share your expense. We apologize for your disappointment and understand that our style isn't for everyone. We appreciate you giving our Signature Grill Experience a try. - FiRE+iCE Boston
They have signs all around about wearing a mask and yet they allow this family to walk around with no mask and be obnoxious.
Business response:
Thank you for joining us, Carol! We appreciate you bringing your concerns to our attention. This is a mandate of the city and we are committed to safety for our team and our guests. We hope to have the chance to welcome you again and assuage any concerns. - FiRE+iCE Boston
Very noisy and the service was horrible starting at the front door with the hostess. Food was still good.
Business response:
Hi Jay, Thank you for joining us. We apologize for your disappointment during a busy Wednesday. We hope you'll visit again and have the 5-star experience we love to provide our guests. - FiRE+iCE Boston
Overcharged $300 by waitress. She said “oh sorry”. So hot in the restaurant it was unbearable. Drinks never arrived.
Business response:
Thank you for visiting. We again apologize for the error by our team and hope to have the chance to welcome you in the future for a much better experience. - FiRE+iCE Boston
Really not what I expected given the hype in the website. More of a cafeteria style Mongolian buffet. Given COVID, the protocols seem lax; however, there are gloves near a column, but you really don’t see them until after you have put your foodstuffs in the bowl so I saw no one using the gloves. Our waitress was amazing and extremely personable. The chefs on the grill randomly pull down their masks to talk speak with each other.
Business response:
Thank you for visiting and leaving a review. We assure you that the safety of our guests and our team are of our utmost priority. We are following all city guidelines and would be happy to assuage any concerns you may have about another visit. - FiRE+iCE Boston
Way too many people extremely hot couldn’t even enjoy food very loud
Business response:
Thank you for joining us, Jamie. We apologize for your disappointment in your visit during and exceptionally busy Saturday night. We hope to have the chance to welcome you again in the future for a much better experience. - FiRE+iCE Boston
So hot we couldn’t enjoy ourselves. The room was over crowded and made us uncomfortable. Service was great as our waiter really tried to make experience enjoyable. No need to ever go back
Business response:
Thank you for joining us, Pamela. We apologize for your disappointment in your visit during and exceptionally busy Saturday night. We hope to have the chance to welcome you again in the future for a much better experience. - FiRE+iCE Boston
We had a reservation at 8.30pm for a large party of 9. We barely had 1 round of food when they shut off the grill and rudely pointed us that the restaurant closes at 9pm. A little heads up by the waiter before we started dining would have helped us to get some more food. Also, if you are taking reservations at 8.30 you cannot expect people to finish up their dinner in half hour. The manager pitied us and gave a minimal discount which hardly was a good gesture. The food is absolutely amazing though. Lot of variety, amazing se... read more
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.