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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Waitstaff service was very slow. Food was decent, though some protein options empty and not restocked. When it came to the check, we waited over half an hour for our waiter to come back to our table and get us the check. We were paying with a couple different cards since we were dining with friends and the waiter managed to put the entire bill on only one card and nobody else’s, along with taking the cash we left. We were attending a show at 8 and were pressed for time to wait and have it resolved, so one couple stayed behin... read more
I asked for the birthday offer that they mentioned on their website, but they didn’t accept that. I brought my friends there for my birthday and I thought my food will be free as I saw on the restaurant’s website, but they said “we have to talk to our manager “ while they didn’t. It was so disappointing. More over the food wasn’t fresh enough.
Came out for my 21st birthday and waitress had no knowledge about what the occasion was for. Took 15 minutes to get just simple drinks. The food wasn’t all the rave, it came out Burnt for myself and the rest of my party, definitely is my first and last time at fire and ice.
Business response:
Thank you for reaching out - we've emailed you directly and look forward to connecting with you. We love celebrating birthdays and want to make sure you have a great experience. We look forward to hearing back from you. - FiRE+iCE Boston
Don’t go on College Night (Mondays). It was literal hell. Also, very much not allergy/vegan friendly. Great if you want your own food and the scraps of the person next to you’s.
Business response:
Hi Will, Thank you for joining us. Monday's can get a little crazy since we've re-introduced College Night but we don't want that to detract from the experience for our guests. We are very allergy friendly and are always able to separately prepare the meals of those who require or desire such needs. We would appreciate the chance to connect with you and asuage your concerns about a return. We look forward to hearing from you. - FiRE+iCE Boston
I watched someone drop tongues on the ground pick them up and then put it back in the food. Sanitizing stations were all empty as no one wore their masks. Not clean at all
Business response:
Hi Miles, Thanks for your review. We're sorry to hear of the poor experience you had. Cleanliness and safety are at the forefront of what we do. We would have appreciated hearing about this while you were dining so we could rectify the situation and you could leave happy. We appreciate you stopping by, and we hope to have you around the grill again soon for a completely different experience. - FiRE+iCE Boston
My only disappointment was that I had book this table for my son's 16th birthday. I had called a few hours earlier and asked the hostess to tell the server to do a birthday song and dessert. My son came home later that night and said that it did not happen. This is the only issue that came up. Thanks Steven 781-354-5663
Business response:
Hi Steven! Thank you for reaching out and taking the time to leave a review. We do apologize that this information was missed by our team on a busy Sunday. We would appreciate the opportunity to connect with you. We've send a direct message with contact information and we look forward to speaking with you. - FiRE+iCE Boston
Very chaotic. Over crowded. Extremely loud. Food was terrible.
Business response:
We're so sad to hear this! We are a very interactive restaurant with an energetic feel, and we realize that may not meet everyone's expectations. We'd love to hear more about your experience! Please look for a direct message from us. Thanks again. - FiRE+iCE Boston
No privacy can barely hear another person talk to you crowded can barely walk through everyone to get food and barely make it back to your table with a hot plate of food
Business response:
Thank you for your review. We do get very crowded, especially on a weekend. We do aim for a fun and energetic atmosphere, and we do understand this may not be for everyone. You may have a completely different experience during the week or on a Sunday brunch! We encourage you to visit us again during a less busy time so that we can have the chance to provide you with the experience you were looking for. Hope to see you again soon. - FiRE+iCE Boston
Chef was terrible. Too worried about flipping spatulas. We all got burnt crispy noodles every time. Even when asking him to sauce a bit earlier and take off the grill, he was very rude about it. Was extremely slow as well. No more than 6 people at the grill at a time. Not impressed with him. Made my experience less exciting.
Business response:
Hi, Laura, thanks for your review! Usually our grill masters are top notch! We seem to have not met your expectations this time. We would have loved a chance to fix this for you while you were dining with us, so that you still experience the fun and excitement we hope to give you while you're there. We would love to hear more about your experience. Please look for a direct message from us so you can reach out to us at your convenience, and we hope to see you again soon! - FiRE+iCE Boston
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.