This profile has been claimed by the business owner or representative.
FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Our waitress was terrible. We waited 20 mins to be offered a drink and given cards to go to the food bar.
Business response:
Thank you for joining us. We would appreciate the opportunity to learn more about your visit. Please email our team at your convenience.
Ordered calamari never received it. There website clearly says they have student discount and the manager didn’t want to honor what it says online
Business response:
Hi Asia, Thank you for visiting, we're disappointed to hear your visit wasn't the FiRE+iCE experience we want for all our guests. We always appreciate hearing from our guests as genuine feedback helps us better train our crew and improve the experience for all. We'd appreciate the chance to connect with you and learn more about your visit. Please email our team with any feedback you'd like to share. We look forward to hearing from you.
The food was ok. Did not appreciate that the service in Boston was not like advertised on the website. I.e. checklist for meal. I seen unsupervised children and adult with there hand in the food to put in their bowls. Although everyone had gloves this can still contaminate the food if there touching other things with their gloves on. I stop eating after this. They took an hour to service my daughter's plate who had allergies. Way too long. Lastly our waiter had to argue with the manager over promotions that were advertised l... read more
Business response:
Hi Teneielle, Thank you for visiting, we're disappointed to hear your visit wasn't the FiRE+iCE experience we want for all our guests and apologize for the delays during your visit. We take safety very seriously and always have the best interest of our guests at heart. Genuine feedback from our helps us better improve the experience for all. We'd appreciate the chance to connect with you - please email our team with any feedback you'd like to share. We look forward to hearing from you.
Plenty of ice in our drinks, but no fire in a literal or figurative sense. Was really just a quiet, relatively expensive dinner out with the kids for stir-fry.
I remember coming here a long time ago and it was a great time. It may be because of covid but, it almost has a fast food feel now. I've been to classier McDonalds. Our table was shaky and the ambiance was just cheap but the bill wasn't cheap. I didn't hate coming here but I'll probably just skip this place next time. It was... meh.
Business response:
Thank you for joining us and for taking the time to share your thoughts. Our team is working hard to bring the best experience to our guests and genuine feedback like yours helps us improve. We look forward to returning to a more traditional FiRE+iCE style when safety permits us to. We hope to welcome you back in the future to "feed your fun" with us around the grill. Cheers! - FiRE+iCE Boston
My sons 8th birthday
The flow of things were very confusing. When we first came in the lady at the door was explaining things very fast and then walked away, our waiter told us that it wasn’t time for all we could eat dinner but I saw people eating all you could eat food. He gave us the menu and told us that was the menu we had to eat off. Later to find out it was actually dinner time. There was no clear instructions on how to pick the food or what to do we was just basically told to get gloves and walk around and put it in a bowl. The cooks bur... read more
Business response:
Hi India, Thank you for visiting and taking the time to share your experience. We are disheartened to read your reach and would appreciate the chance to connect with you and learn more about it. Genuine feedback helps us grow and improve the experience for all guests. Please reach out to our team at your earliest convenience. We look forward to hearing from you and assuaging any concerns about a return visit. - FiRE+iCE Boston
Terrible food selections felt like en empty food court experience
Business response:
Thank you for visiting and for sharing your thoughts - we'd like to learn more and have messaged you privately with contact information. - FiRE+iCE Boston Team
We got there at 613pm, my reservation were for 6 and I knew there was a 15min grace period, which we met. There was two hostess, one was explaining all the covid precautions and the other was looking for a place to sit us. The one who was looking for a table for us, turned to me and said “ if you’re going to be late, we would appreciate a call to let us know. Your reservation were for 6 and we usually have a 15 min period to get here” I said to her “we were here at 613, we have been standing here waiting and talking to the o... read more
Business response:
Thank you for visiting and taking the time to share your experience. We would appreciate the chance to connect with you and learn more about it. Genuine feedback helps us grow and improve the experience for all guests. Please reach out to our team at your earliest convenience. We look forward to hearing from you. - FiRE+iCE Boston
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,420 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.