This profile has been claimed by the business owner or representative.
First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: within 1 day of my going on the internet and posting my bad experience, I received a message from Buck Sheppard, account services manager. He sent over super, duper tech guy Kery and I am now a happy customer. Buck made sure that someone came out the same day and that by dinnertime my kids and I were warm. Thanks Buck! Thanks, Kery! Although I was unhappy about my earlier experience, I am grateful that someone in this company worked with me to resolve my issues!
Once the weather reached the 90s, our a/c system started acting up. Using First Call before and having Great satisfaction with their service, we called them again. Although the weekend dispatcher was kind, she was a bit scatter-brained when I scheduled an appointment for the following Monday. Come Monday morning, I received anither phone call asking how their service was and had to explain that we had not been serviced yet. When our technician arrived, he was extremely professional and knowledgable. Although I had to pay f... read more
I love Tri County Temp Control! They're always courteous, professional, and willing to go that extra mile. I recently was having a condensation issue, they were able to come very quickly and handled the problem effectively! I will definitely recommend Tri County Temp Control to my friends for their heating and cooling needs.
Wow. I am surprised to read the bad reviews. I've had great/good experiences with First Call. Our first house came with a 1950's oil furnace, which we had rebuilt by an independent furnace technician, who unfortunately disappeared after a few years. Thus, we were pretty scared when the furnace started making loud banging noises. Who would fix our furnace? It was almost impossible to find anyone who had the skills. Finally, I tried First Call, and was pleased to get a same-day diagnostic appointment ($75 diagnostic fee). The... read more
After recently completing a home energy audit and discovering that our entire upstairs was not receiving heat/air, I embarked on the quest for an HVAC specialist. Prepared for the worst, I called 5 companies that were well reviewed on YELP. Eastside H&A was great. Their receptionist was kind and prompt and John followed up twice when we connected at a bad time. The phone call with John alone will make me a repeat customer. As a woman, I am frequently dismissed as knowledgeable in any sort of fix-it subject which irritates... read more
The customer service over the phone is stellar. We called this company to come help after another local company failed us...Eastside Heating & Air come to the rescue. We just recently had another furnace fail and they were back to check quickly and for no cost. I highly recommend these guys. Also, both times I got same-day appointments without a ridiculously long window to wait for them!!
Excellent service, friendly, fix things right the first time, and reasonable prices. They sell parts as well as do service calls.
We had a complicated job where we had two heating and cooling systems in our home that we needed to replace, and we wanted to with a single system. Someone from First Call came out to see the old systems and told us it couldn't be done and gave us a quote with very expensive options to replace the two systems separately. We got a 2nd opinion elsewhere and not only were they able to replace the systems with a single system, the results are excellent. For those reasons I wouldn't recommend First Call. They told us something co... read more
Business response:
Renee, thank you for your feedback. We addressed this with our team so we can prevent future occurrences. We're pleased that you were able to get exactly what you desired in the end.
we had a $8000 dollar unit installed last year in july (the install team wasn't able to attend to us for a month or two). the unit blew hot air the next day. they came back and took 8 hours to say it was a bad wire. the house only gets to 76 on a 88 degree day. worse on hotter days of which there has been 25 days reaching 90 degrees. They have been back now 8 times. my dog can't be alone with a tech so either my husband or I have had to take off work. Now they say we need new ducting. That will be bery expensive. I recommen... read more
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,299 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is closed now. It will open on Monday at 7:30 a.m.