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First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE!! First Call Heating & Cooling in OC. Predatory practices. I had them out on 4/3 to do a tune up of my furnace and AC and the tech said I had a cracked heat exchanger and he might need to red tag it and shut it down. He ran a diagnostic and there was no CO amount but insisted the system was too old (13 yrs) and had to be replaced for $$$$$. Said no thanks and had Ben's Heating & Cooling out on 4/10 and it was totally fine (Ben's is great, BTW). First Call should be run out of town on a rail. I've filed a complaint w... read more
Business response:
Mr. Killian, We understand how upsetting your experience must have been. I assure you this is not who we are as a company or as individuals in our community. We work tirelessly to ensure that we present thorough and trustworthy information to our customers. In this instance, we obviously failed you and I take full responsibility for that. We have taken this very seriously and addressed it with the technician on your job, and with our entire service team. I’ll reiterate here that I would sincerely appreciate the opportunit... read more
So for everyone that's interested everything that they say in their ad they do completely the opposite. They overcharged for parts and prices. They always try to upsell you. They always tell you that your system needs to be replaced. After three service calls miraculously your furnace gets fixed at three times the price of anybody else. After they've already told you that it couldn't be fixed. Then they want to charge you three times the amount that anybody else wants to charge you to install a new furnace. My recommendation... read more
Business response:
Michael, we're terribly sorry for the condition we left your furnace in. That certainly is not our expectation for ourselves. I see we have you on the schedule for a maintenance in December, so we look forward to rebuilding your trust in us. Thank you for continuing to choose First Call for you furnace needs, and we'd love to hear about your experience after the appointment.
Im not pleased. I've been a customer of First Call for many years. I have been on a monthly payment schedule for oil. My oil ran out the hight before last, they came out today to fill the empty tank. Now I still have no heat. It seems it needs to be primed, yet the tech said he doesn't know how to do this and the oil company that delivers my oil is not affiliated with First Call. He can't service me. Meanwhile my house is at 56 degrees. I pay First Call monthly. For oil!!!!! What tge heck????
Business response:
Susan, I'm so glad we were able to connect you with another technician more familiar with your oil furnace to get your heat back on. Thank you for that 5 star review for Brian. We've also relayed your frustration to First Call Oil which you now know is a completely separate company under different ownership than First Call Heating & Cooling. Again, we're sorry for your experience, and are always here to help.
We had a complicated job where we had two heating and cooling systems in our home that we needed to replace, and we wanted to with a single system. Someone from First Call came out to see the old systems and told us it couldn't be done and gave us a quote with very expensive options to replace the two systems separately. We got a 2nd opinion elsewhere and not only were they able to replace the systems with a single system, the results are excellent. For those reasons I wouldn't recommend First Call. They told us something co... read more
Business response:
Renee, thank you for your feedback. We addressed this with our team so we can prevent future occurrences. We're pleased that you were able to get exactly what you desired in the end.
we had a $8000 dollar unit installed last year in july (the install team wasn't able to attend to us for a month or two). the unit blew hot air the next day. they came back and took 8 hours to say it was a bad wire. the house only gets to 76 on a 88 degree day. worse on hotter days of which there has been 25 days reaching 90 degrees. They have been back now 8 times. my dog can't be alone with a tech so either my husband or I have had to take off work. Now they say we need new ducting. That will be bery expensive. I recommen... read more
I had invited First Call to come and give me an estimate on repairs for my furnace. I knew my furnace was completely old and out of date, but I needed it repaired in a cost-effective manner at this point in my life. They immediately wanted to replace my furnace, stating that it was too old to work. But then when they gave me a quote for a new furnace, it was the same make. They are more overpriced than anybody else in Portland. I had four other estimates come out and the maximum estimate in comparison was $6000 cheaper for a... read more
Business response:
Michael, we're terribly sorry for the condition we left your furnace in. That certainly is not our expectation for ourselves. I see we have you on the schedule for a maintenance in December, so we look forward to rebuilding your trust in us. Thank you for continuing to choose First Call for you furnace needs, and we'd love to hear about your experience after the appointment.
Just got great service from First Call, for heating oil. We ordered yesterday and they delivered today! Friendly service. The driver, way cool. You can always get the latest price update by checking their website: https://www.firstcalloil.com/ First Call also provides heating oil furnace services - from oil furnace repair, installing or replacing oil furnaces, removing above ground decommissioned tanks and old furnaces. They've been open since 1939. Just took about 10 minutes to get our oil today, and that was it. Got... read more
Beware of this company - they are in the business of excessively charging for their services and still don't get the problem fixed! I called another HVAC company to come out and diagnose the problem - after 2 service calls and $1700 in charges from First Call (without telling them anything about what First Call said the system needed- including possibly a new furnace) and what do you know! It was due to a simple refrigerant leak in the exterior AC unit which was fixed and all good to go! The First Call technician told me ... read more
This company has failed to meet my expectations repeatedly. The Wi-Fi thermostat was never installed correctly and I got terrible support getting it rectified. The thermostat recently quit displaying anything. I called to get someone to help me, and they wanted to charge me multiple hundreds of dollars to just diagnose it. Absolutely terrible customer service for an existing paid customer. Do yourself a favor and never use this company.
Business response:
Good afternoon, This is unusual and I believe there has been a miscommunication here. Please call me directly. My name is Ryan; I am the Service Manager and I will be more than happy to remedy the situation for you. 503-231-3311. Thank you and I look forward to assisting you soon!
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,340 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is closed now. It will open at 7:30 a.m.