FlexShopper

TG1010 

on BBB

5 years ago

The most terrible experience I've ever had. The company does not provide proper online account information, payment information, updated delivery information, or remaining balance information. They take money from your account without providing payment confirmation. Speaking with customer service, they say that the information on the website is incorrect. The woman I spoke with said that the "CEO was suppose to take the information down" so she had to calculate balances for me. Her dates and balance was completely different ... read more

Joshua C 

on BBB

5 years ago

Terrible business. I leased a Nintendo Switch for two weeks, returned it to BestBuy where I picked up the item, sent in a receipt to confirm I had returned the item and thought that was the end of it. That was January 14, 2021. Then Starting February 12, 2021, we start getting charged $14.35. We didn't notice it b/c we only check our bank statements once a month. 17 charges later...they've continued to charge us for a returned item! We have sent multiple emails, online messages and tweets but no response. We are furious. Whe... read more

Beau C 

on BBB

5 years ago

This company is a ***** They take your money and never send you your product. Want to call customer service to get help? Good luck, nobody will assist you and will just give you the run around and tell you to wait. 

Morris P 

on BBB

5 years ago

I placed an order almost a month ago. I received one item of a package order consisting of 9 items. They have been billing me and when I do finally get through to someone they tell me Customer Service is investigating and transfer me. No ever picks up (I just quit this time after 49 minutes of music and noise. They can take my money but not explain why when I call. Live chat is a joke (just not funny). Those items are used to make a living to feed my family. I'll send one more registered letter and give this company one mont... read more

M. Whitney 

on BBB

5 years ago

I have been trying to resolve an order issue for almost a month. I ordered and item that apparently was lost in transit. I have called on multiple occasions and was on hold for over an hour or more each time. I had a customer representative that was yawning in my ear and did not have a clue what she was doing. Now I am being charged for this item, that I was told would be cancelled. This is very alarming when this business for one is very difficult to get in contact with but then instead of taking care of an ongoing issue ac... read more

Michael B 

on BBB

5 years ago

1.Over an hour waiting in chat with no response from a rep. 2.Two different reps tried to tell me I still owed on a order that was paid off only to figure out after arguing with me that they was wrong. 3.Waited 6 hours for a call back. 4.Almost a week and my order still hasn't shipped. 5.Another order via personal shopper still hasn't been addressed, updated, or responded to at all 3 days later. 6.After waiting in chat another time for 45 minutes the rep was very slow at responding and even disconnected me while I was trying... read more

VCabral216 

on BBB

5 years ago

Horrible! So I placed my order on 9/22/2020 and I got a estimated delivery of 10/15/2020 almost a month! So I asked them what was going on the explained very little and that it was estimated and to check on the 25th for a more accurate delivery. So I checked on the 25th and nothing, so I called them and they didn't give me any information and when I asked them to show me the details that my order was placed after going back and forth telling me they placed my order through Amazon on the 23rd they finally gave me my order num... read more

Jason D 

on BBB

5 years ago

Recently I had a few issues with my bank due to some fraudulent charges being pulled out of my account. Each time I called flexshopper and made the payment often on that very day. Unfortunately due to a new policy if they cannot take money immediately out of your account they suspend the account and is no longer useable. It was a good account and I have paid off several items I had ordered but due to this new policy and the lack of service to correct an issue, I think that it is just better to pay off the last couple of thin... read more

Angeline Luz Rivera 

on BBB

5 years ago

For one entire month I wanted to find out when my mattress was Getting delivered I finally called back and told company I want to cancel they canceled it but have not seen a credit I haven't seen any activity I called today I tell her my problem she promises she's gonna call me back she calls me back with problem-solving easy as 123 she was the best experience I've had since I've been dealing with flex shopper I am happy again she made my weekend