FlexShopper

4.2

Retail
Boca Raton, FL

About this business

Retail

Location details

901 Yamato Road, Suite 260, Boca Raton, FL, 33431, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:30 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 8:00 p.m.
Sun	9:00 a.m. to 8:00 p.m.

4.24,503 reviews

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Starr Briana B.

3 years ago

**************** at this company is NON-EXISTENT, this week I wqs double charged for my lease. I went to their online chat option to speak with a representative. Explained to them my issue only for him to tell me I missed a prev payment back in APRIL being the reason I wqs double charged July 1st...even though I've made SEVERAL payments since then an wqs never double charged. When I explained to the rep that didn't make sense and I would like a refund for them double charging me they disconnected the chat on me. After this I... read more

Business response:

We appreciate you reaching out to us and apologize for the recent experience or any inconvenience that occurred. The matter has been addressed and rectified with our billing department. A refund has been issued. If you have any additional questions, you can contact us via phone at **************.

Bobby H.

3 years ago

I would provide 0 stars if possible. Attempted to contact with questions regarding denial of a repair request. Number to contact provided in the email from the repair team resulted in a message 'This call cannot be completed. Please try again later.' Attempted to chat, the first two attempts (selecting 'Customer Service' as the chat reason) had the chat terminated by the representative before I could finish typing in my message. The third attempt (selecting 'Other' as the chat reason) had a rep that gave me enough time to in... read more

Business response:

We appreciate your business and notice you have been contacted by one of our Escalations Specialists today. Hopefully, your concerns were addressed and given an update on resolution options. Thank you for your patience and cooperation with this matter.

Scott L

3 years ago

Absolutely horrible experience, I would never recommend this company to anyone. First I received a defective item. (Completely understand that it was not the fault of FlexShopper). But the customer service trying to get the issue fixed was ridiculous. I finally was able to return the item, but they are still changing my account. All I get in response to this is the team will reach out via email . WHAT??? So I am just to pay for something that didnt work and not even in my possession. Guess its time for a lawyer to take it fr... read more

Business response:

We appreciate you reaching out to us we have reviewed your lease.Please be advised FlexShopper is the leasing and payment method. Returning an item is dependent upon vendor and their instructions until the return process is completed. We apologize for any delays. Our records indicate a charge on 6/10 was refunded on 6/16 and no further charged occurred. If you were charged after 6/10, please email a screenshot of the charge(s) for review. Your lease has been closed. You have no further obligations to FlexShopper. If you have... read more

Barbara M

4 years ago

Customer service stinks, at least online. You're not given a chance to respond, not everybody is a speedy typists. Took me at least twice to get things taken care of as you're only given seconds to type the issue before you're disconnected. Still fumming??

Business response:

We appreciate you reaching out to us. We reviewed your account and apologize for the recent experience or any inconvenience that occurred. The matter has been addressed and rectified. If you have any additional questions,you can contact us via phone at **************.

Barbara M

4 years ago

**************** stinks, at least online. You're not given a chance to respond, not everybody is a speedy typists. Took me at least twice to get things taken care of as you're only given seconds to type the issue before you're disconnected. Still fumming??

Business response:

CHRISTOPHER J.

4 years ago

I placed an order with FlexShopper on 05/29/22 and called them to cancel it the next business day first thing in the morning. They tell me they couldn't cancel it, even though the item had not shipped. They explained that I needed to refuse shipment or initiate a return once the item was shipped. I called to initiate a return on 06/04/22. I also received an email explaining that the return had been initiated. Over the next 10 days they never even started anything to get me a return label to ship my item back. I called flexsh... read more

Business response:

We appreciate you reaching out to us we have reviewed your lease. Please be advised FlexShopper is the leasing and payment method. Order cancellations and item returns are dependent upon vendor approval or denial including their instructions. We apologize for any delays. We noticed you received return instructions via email with a return label attached. Our records indicate you mentioned the package will be dropped off to a UPS store on 06/15/22 for return delivery. Once we receive confirmation the item has been received by ... read more

Dwayne M

4 years ago

The experience I had was bad and the customer service is terrible. I wouldnt suggest that shopping with them because they dont know how to communicate with customers and dont know how to explain additional fees and things like that.

Business response:

We appreciate your business and apologize for the recent experience. After carefully reviewing your account and call recordings we apologize for any miscommunications that occurred. There were no late fees that applied to your lease for 2 unsuccessful weekly payments in April prior to exercising your early pay off option during week 19. If you have any questions, please contact the ****************** at **************.

Monica B

4 years ago

Very unpleasant and rude I leased a ** with them a ******* 70 inch ** model number UN70NU6900F and after a couple of months ** shows no image only black screen called several times and told me they can't do nothing about it. Just to call ******** They still want payments and call and email everyday. You can see there's a litigation going on and bad reviews of this **. I would like the ** to be replaced and I continue payments or they can have their broken ** and refund me the money I paid .

Business response:

We appreciate your business and apologize for the experience with FlexShopper. Using due diligence, we reviewed your lease agreement noticing on 10/15/20 you spoke to our Loss ********************** regarding returning the ** which we have not received. We are here to assist contact FlexShopper at ************ our Loss ********************** will assist you.

Jessica P

4 years ago

STOP SENDING MY PAID OFF **** INFO TO CREDIT COLLECTION AGENCIES. I PAID OFF TO THE FIRST ONE YOU SOLD THE **** TO AND NOW I AM GETTING COLLECTION NOTICES FROM SEVERAL OTHERS. SO YOU ARE SCAMMING THEM AS WELL BY SELLING A PAID IN FULL **** TO THE AGENCIES!!!!

Business response:

We appreciate your business and apologize for the recent experience with FlexShopper. We reviewed your lease and would like to address this matter. After further analysis we noticed your request to switch to bi-weekly payment for 4/22 was completed via ACH drafts being charged late fees for successful payments. We have refunded all late fees which can take 3-7 days. We have attempted to reach you, but our attempt was unsuccessful, we are here to assist. We hope this provides an agreeable resolution.