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FlexShopper
- Retail
- Boca Raton, FL
About this business
Location details
901 Yamato Road, Suite 260, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Useless customer service. I returned items knowing that I was unable to pay for them and I continued to be billed for weeks after my return because they took forever to process it. Now with no money in my checking account theyre taking money after a month of not doing so and Im the one with the problem.
Went to get my car serviced March 2022. I was there from 8:30a to 6pm. Didnt think I would be paying over $1000. Was offered the 3 months or 6 months pay off plan. I was told that they would take a certain amount every week and my last payment would be $25 convenient fee. Cool. Signed the contract and didnt read it. Kinda just scrolled through it, assuming it said what was told to me. July is here and they are still taking money. So, $1,343.00 is now $3,333.00. The contract said 52 months. They had no kind of sympathy. Sitti... read more
Business response:
We would like to address your incident and apologize for your experience. We reviewed your lease FlexShopper is the leasing and payment method. The lease term is 52 weeks with the option to exercise your early pay off option at any time. Please be advised page 2 of the lease agreement states do not sign before the entire lease agreement is read even if otherwise advised. The early pay off option is explained on page 5, section 3 your Purchase Rights. The early pay off option table is listed on page 19 which offers the early ... read more
A big headache and big mistake. I made two separate orders for two different laptops. I ordered the wrong one, and and so I made an order for the one I actually needed. I instantly called them before they shipped my order out and told them that I no longer needed it, and had ordered another one. They told me the order had been processed and that once the laptop came to my house, to return it with their labels that they emailed me. The day after my laptop came, they sent a courier to my house to pick up the laptop. This couri... read more
Business response:
We appreciate you reaching out to us we have reviewed your lease. Please be advised FlexShopper is the leasing and payment method. Order cancellations and returning an item are dependent upon vendor and their instructions until the return or cancellation process is complete. We apologize for any delays. Our records indicate the lease status has been updated as returned and a refund has been issued. If you have any additional questions,you can contact us via phone at **************.
This company is a constant harassment they call all day if your one second late, and they keep charging me double when they have already taken the money out the bank, they are rude and very unprofessional. If they keep calling my phone when my bill is paid I am going to sue for harassment. Do not I repeat do not buy from this company. They are not want you want to deal with. I would also give zero stars if possible.
Business response:
We appreciate you reaching out to us we would like to review this matter. Please send us a private direct message with your email address and phone number associated with your lease agreement one of our team members will contact you. You can also call our Customer Service department via phone at ###-###-#### and a representative will assist you.
**************** at this company is NON-EXISTENT, this week I wqs double charged for my lease. I went to their online chat option to speak with a representative. Explained to them my issue only for him to tell me I missed a prev payment back in APRIL being the reason I wqs double charged July 1st...even though I've made SEVERAL payments since then an wqs never double charged. When I explained to the rep that didn't make sense and I would like a refund for them double charging me they disconnected the chat on me. After this I... read more
Business response:
We appreciate you reaching out to us and apologize for the recent experience or any inconvenience that occurred. The matter has been addressed and rectified with our billing department. A refund has been issued. If you have any additional questions, you can contact us via phone at **************.
I would provide 0 stars if possible. Attempted to contact with questions regarding denial of a repair request. Number to contact provided in the email from the repair team resulted in a message 'This call cannot be completed. Please try again later.' Attempted to chat, the first two attempts (selecting 'Customer Service' as the chat reason) had the chat terminated by the representative before I could finish typing in my message. The third attempt (selecting 'Other' as the chat reason) had a rep that gave me enough time to in... read more
Business response:
We appreciate your business and notice you have been contacted by one of our Escalations Specialists today. Hopefully, your concerns were addressed and given an update on resolution options. Thank you for your patience and cooperation with this matter.
Absolutely horrible experience, I would never recommend this company to anyone. First I received a defective item. (Completely understand that it was not the fault of FlexShopper). But the customer service trying to get the issue fixed was ridiculous. I finally was able to return the item, but they are still changing my account. All I get in response to this is the team will reach out via email . WHAT??? So I am just to pay for something that didnt work and not even in my possession. Guess its time for a lawyer to take it fr... read more
Business response:
We appreciate you reaching out to us we have reviewed your lease.Please be advised FlexShopper is the leasing and payment method. Returning an item is dependent upon vendor and their instructions until the return process is completed. We apologize for any delays. Our records indicate a charge on 6/10 was refunded on 6/16 and no further charged occurred. If you were charged after 6/10, please email a screenshot of the charge(s) for review. Your lease has been closed. You have no further obligations to FlexShopper. If you have... read more
Customer service stinks, at least online. You're not given a chance to respond, not everybody is a speedy typists. Took me at least twice to get things taken care of as you're only given seconds to type the issue before you're disconnected. Still fumming??
Business response:
We appreciate you reaching out to us. We reviewed your account and apologize for the recent experience or any inconvenience that occurred. The matter has been addressed and rectified. If you have any additional questions,you can contact us via phone at **************.
**************** stinks, at least online. You're not given a chance to respond, not everybody is a speedy typists. Took me at least twice to get things taken care of as you're only given seconds to type the issue before you're disconnected. Still fumming??
Business response:
We appreciate you reaching out to us. We reviewed your account and apologize for the recent experience or any inconvenience that occurred. The matter has been addressed and rectified. If you have any additional questions,you can contact us via phone at **************.
Frequently asked questions about FlexShopper
How is FlexShopper rated?
FlexShopper has a 4.2 star rating with 4,498 reviews.
When is FlexShopper open?
FlexShopper is closed now. It will open at 9:00 a.m.