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Fox Moving & Storage Nashville
- Movers
- Nashville, TN
About this business
Location details
5030 Harding Pl, Nashville, TN, 37211, United States
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This was my worst ever experience in my life. Had a 9am move, recieved a call 10 mins till 9 with a tire situation. Waited almost an hour, I called to check becuass I hadn't received an update,s til having a tire situation. Waited almost another 2 hrs because I still wasn't updated, I called a few time still having tire situation according to Charles the supervisor. So it's about 12, I call Fox moving talked to Chad. He was not helpful, didn't offer a resolution. He forwarded me to Charles phone and recieved voicemail. I... read more
Horrible service - do not use. Hired to move my 95 year old grandma into a nursing home and the mover refused to wear a mask in our home or the nursing home. The employee was kicked out of the nursing home by the director as he was getting confrontational. Choose a different moving company. They are very unprofessional.
Business response:
Thank you for the feedback. We do not tolerate situations like these and have address the situation internally. We apologize for any stress that this added to your move.
Horrific experience. Movers scheduled for 9 a.m. we called and called and by 10:30 a.m. we were told the truck died and they could not locate the movers. By noon we had no update and finally spoke to the dispatcher Charles who said they movers had to bring the truck back clock out and they would repair the truck. We asked for ETA as we have deliveries etc scheduled for our new place. The response was I don’t know some time today. We took matters into our own hands and got new movers. There was no we are sorry or remorse ther... read more
Business response:
We apologize for the trouble with your booking. While we can't control when things do wrong, we try our best to get things correct. We see that we have failed in your case and we appreciate the feed back so that we can strive to do better next time.
First, start by being up front with your customers. You never even offered insurance, then my sister was laughed at when she was made to initial that she didn't have it. The guy said they will not offer it, you have to ask. It was never explained that you will not cover any damage to totes or boxes that the customer packs themselves, even when the people packing the truck had no clue how to pack it. When she was on the phone with you, she was told that the packers would disassemble the bed and anything that needed to be take... read more
Business response:
We are sorry to hear about the trouble you had with your move. I will have someone in management take a look into this so we can make sure to do better in the future.
Movers showed up at 1030 and were scheduled for 9am. A mover broke the glass on porch screen door and not only cut his elf but my mom cut herself and required stitches. Several scratches in paint on new table and blood on spot on couch. No follow up to check and see how things were. Will not use again
Horrible movers, thieves and when you file a claim Fox don't think enough of to pay out your claim before 60days. Do not use this company..
Business response:
We are sorry to see that you were unhappy with our services and apologize for any delay with the payment of your claim. Due to Covid-19 we did experience delays in our payment process, we are working on getting payments out as quickly as possible. If you would like to speak to our customer service regarding any other information regarding your move please reach out to then via our main line. Thank you
HORRIBLE SERVICE!!!! I felt like your movers moved at a slow place to make sure it was over the minimum two hour rate they literally rather have been having small conversations then getting the job done. They only had to move one complete bedroom suit , one bunk bed and a living room set and washer and dryer . And at the end my total was 500 ! For three guys to do ! And on top of that the wall connected to my stairs is scratched in my BRAND new home . My cousin is moving on the 1st and was looking for movers now it won’t be ... read more
Business response:
We apologize for any inconvenience you had during your move. Please contact our claims manager @ 629-702-2718 to start the claim process for any damages you had.
Worst company ever. Show up late, scratch your floors, you don’t get your things packed like you pay for, takes 1 day to take your payment but takes 60 business days to get reimbursed. Stay far away from this company.
Business response:
We apologize for any inconvenience you had during your move. Unfortunately, our claims process can take up to 60 business days to compensate for damages. Please contact our office to discuss further.
they helped my 75 year old sister move , while i was in another room the told her she needed to give them a tip now, so they could give her the discount, they charged her for 3.5 hours, but they spent 1 hour in their truck, and instead of giving her a dicount they over charged her and got eighty dollars tip from this 75 year old woman who didnt know any better ,so i called the office and told them what happened, they offerd 50 dollars, i turned it down, i would rather file a report with the bbb, i urge you not to use this ... read more
Business response:
We apologize for any inconvenience you had. We did offer you a partial refund as well as used our resources to make sure the time your sister was charged was correct. We apologize if this was not the outcome you expected.
Frequently asked questions about Fox Moving & Storage Nashville
How is Fox Moving & Storage Nashville rated?
Fox Moving & Storage Nashville has a 4 star rating with 1,451 reviews.
When is Fox Moving & Storage Nashville open?
Fox Moving & Storage Nashville is open now. It is open 24/7.