Frank Sommese at Mutual of Omaha Mortgage

Cristina R. 

Verified by Mutual of Omaha Mortgage

5 years ago

More communication from Frank. I emailed him twice and called a couple times to get an update and/or ask questions. I never received an email back from him. The assistant assigned to help me was much more helpful and in my opinion made the process easier for me. 

Rosemary W. 

Verified by Mutual of Omaha Mortgage

5 years ago

Multiple emails taking days to respond back to. The process did take a significant amount of time (switched people midway because follow up issues). I understand this is a busy time for refinancing and new mortgages, so it makes sense. When I did speak with people, they were kind and helped me. But process was longer than expected. 

Rachel H. 

Verified by Mutual of Omaha Mortgage

5 years ago

I think the beginning was fine, when Frank first wanted my business. He was very smart and informative and communicative. But then, once he had my business, I never heard from him again. Not once. Not only that, but once my refinance went into underwriting, I was ignored for an entire month, and my document was actually forgotten about. I had to call and speak to his assistant to find out what was going on. She thought it had been handled, when it hadn’t. Numbers were incorrect, etc... 

Michael C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Better communication and the process took Way to long.... 

Katherine V. 

Verified by Mutual of Omaha Mortgage

5 years ago

We were not pleased with the notary. She didn't have the revised CD with her and didn't try to have it emailed so we could sign along with the other documents, The next day I received the new CD by email along with a FedEx label drove around trying to find a box which had an envelope. Then phone call Mortgage not signed. She came back and signed. Never said who to make check out to. Now still not on record. Should have 1/4/2021. Much better when attorneys handle closings. 

Diane S. 

Verified by Mutual of Omaha Mortgage

5 years ago

More complete information on what was needed and why. There was a lot of duplication from person to person. Asked that personal check be ok at closing. later was asked for current bank statement to verify that I would have enough cash for closing, then at closing was asked for a cashiers check at last minute. Closer took personal check in the end and all turned out fine in end but there was a lot of confusion. With more explanation during process it would have gone smoother. 

Thomas G. 

Verified by Mutual of Omaha Mortgage

5 years ago

Probably due to the large number of refinances in process, the amount of time it took to respond to questions typically took 24-48 business hours. The length of time to refinance also took longer than expected. 

Christopher A. 

Verified by Mutual of Omaha Mortgage

5 years ago

It felt really unorganized. Between the day we locked our rate and the day we closed, it took a full THREE MONTHS. Because it took so long, we were continually asked for information that we had already provided, but was now out of date (last paystub, verification of employment, etc.). We were also continually asked questions that had already been answered and for information that did not exist (like payoff confirmation for a loan that we never had in the first place.) It was quite frustrating. 

Beth H. 

Verified by Mutual of Omaha Mortgage

5 years ago

I called and left messages with Frank regarding questions on the loan. No communication from him. Not pleased with the way the loan went. I do want to thank Tina with her communications after I called and talked to management.