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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sorry customer service.Never buy or have a service work done.
Our first time there. We drove 2 hours to trade with them. They would not work with us at all on our trade. Will not be back
Business response:
Joni, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Friendship Ford. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
RecommendedThe sales team doesn’t pressure you into buying a vehicle. They assist you in buying a vehicle.
Business response:
Thank you for sharing your experience, Jessie Dykes! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad could help you out, and we hope you have a great day!
RecommendedI am happy with the people at the dealership. They were friendly and helpful despite all this issue with the transmission in my 2014 Ford Focus SE Flex Fuel. I am, however, deeply upset with Ford as a company. I should not have to spend over $1000 to fix a transmission problem their company created by putting in faulty clutch in my vehicle. I’m still waiting for a callback from the claims office lady in Ford on their decision. I used to love Ford as a company and I adore this dealership. But as a Ford customer I am very diss... read more
Business response:
Thank you for the feedback, Rei!
Friendship ford lies, they do not keep their word. We have had nothing but trouble with the DVD players that were installed by ford in our expedition within the first year of owning the vehicle. this issues occurred during our bumper to bumper coverage and we were told that once it occurred during this timeframe they would be covered always. Well they have changed their story now.They are saying the Company that ford got them from,Invision, has to cover after ford told us that one had been ordered and would be replaced. We a... read more
Business response:
Chris, We are always striving for five-star customer service. I apologize you’ve had a negative experience. Please feel free to reach out to the General Manager Lonnie. Thank you for your feedback!
Place is a joke they will quote you one truck and then after you get the numbers call you back and raise the price
Business response:
Adam, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (423) 652-6200 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Update: 12/6 Friendship worked with me to address the issues below. When mistakes are made a good company stands up and does the right thing. Friendship did the right thing and saved me and my family as a future customer. Thank you for working through these issues. Purchased a 2018 Expedition over the weekend. What a debacle. Was provided a price initially that didn’t include all my rebates. Had to go back and provide a new price with all the rebates. Gave a price not to exceed. They came in “close” only to find out it was... read more
Business response:
Neal, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We appreciate the chance to try and make this better. Please give us a call at (423) 652-6200. We hope to hear from you soon.
Purchased a 2014 Explorer from this dealership in February of 2018. The Explorer did not have head rests and I was told that they would be ordered and they would call when they came in. They did give me head rests from another explorer that worked, but not the same color of stitching. A month went by and I noticed that I did not receive a payment book from Wells Fargo (we financed at the dealership). I called Wells and they had nothing for me, no account, not even an inquiry for an account. Absolutely nothing. So, I called t... read more
Business response:
We value your feedback and can use any information shared to better ourselves as a team. I’ve forwarded you comments to our Retail Operations Manager and he will be in contact with you shortly.
To Whom it May Concern; I’m writing to express my concern and disatisfaction with an incident involving the potential purchase of one of your vehicles. On Sat, Aug 11th 2018, I was contacted by a salesman at the Friendship Hyundai dealership that I’ve worked with in the past and who has been very helpful in dealings with our family in other purchases and vehicle service. He alerted me to a white 2016 Toyota Tacoma Limited that was for sale, newly arrived, with a great price of $29000 clearly displayed in the widshield. I... read more
Business response:
Hi Hagan, we regret to hear that your recent experience with us may have been anything less than exceptional. We'd like the opportunity to turn your experience around. Please reach out to us at (423) 652-6200 at your earliest convenience to discuss how we can turn this experience into a positive one.
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,710 reviews.
When is Friendship Ford open?
Friendship Ford is open now. It will close at 8:00 p.m.