This profile has been claimed by the business owner or representative.
Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
poor customer service...poor after sale service...no customer support..had to ask another dealership questions about my purchase...good price...tho..
Business response:
Gary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give us a call at (423) 652-6200 and we will do our best to make this better. We hope to hear from you soon.
Service Department are liars. The guy my husband talked to guaranteed our remote start would be fixed (that they messed up) when we left but of course they didn't even try. The assistant Manager was so rude to us when we left we will never go to the Bristol dealership again. If you have any recalls or trouble with your Ford you better choose a different dealership to take it to. They also left wires hanging loose the first time we took it there 2 hours we waited and they told us they had the part to fix recall. they didn't h... read more
Business response:
Jeannie, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
DO NOT shop here!!! We took our 2014 Ford Escape in for a transmission light. They needed the car over night- no big deal. Spent over $400 to “fix it” only to drive from there to Abingdon for it to come back on again. I didn’t even make it all the way home. So, we of course took it back as soon as they could get us back in which wasn’t until the next week- UNACCEPTABLE. We were just there and you didn’t fix our vehicle. It should have been brought back the very next day to figure out what they missed. Our 2014 Ford with 75,0... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a  wonderful experience here at Friendship Ford. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
Sorry customer service.Never buy or have a service work done.
Our first time there. We drove 2 hours to trade with them. They would not work with us at all on our trade. Will not be back
Business response:
Joni, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Friendship Ford. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
RecommendedThe sales team doesn’t pressure you into buying a vehicle. They assist you in buying a vehicle.
Business response:
Thank you for sharing your experience, Jessie Dykes! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad could help you out, and we hope you have a great day!
RecommendedI am happy with the people at the dealership. They were friendly and helpful despite all this issue with the transmission in my 2014 Ford Focus SE Flex Fuel. I am, however, deeply upset with Ford as a company. I should not have to spend over $1000 to fix a transmission problem their company created by putting in faulty clutch in my vehicle. I’m still waiting for a callback from the claims office lady in Ford on their decision. I used to love Ford as a company and I adore this dealership. But as a Ford customer I am very diss... read more
Business response:
Thank you for the feedback, Rei!
Friendship ford lies, they do not keep their word. We have had nothing but trouble with the DVD players that were installed by ford in our expedition within the first year of owning the vehicle. this issues occurred during our bumper to bumper coverage and we were told that once it occurred during this timeframe they would be covered always. Well they have changed their story now.They are saying the Company that ford got them from,Invision, has to cover after ford told us that one had been ordered and would be replaced. We a... read more
Business response:
Chris, We are always striving for five-star customer service. I apologize you’ve had a negative experience. Please feel free to reach out to the General Manager Lonnie. Thank you for your feedback!
Place is a joke they will quote you one truck and then after you get the numbers call you back and raise the price
Business response:
Adam, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (423) 652-6200 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,633 reviews.
When is Friendship Ford open?
Friendship Ford is open now. It will close at 8:00 p.m.