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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The first year was fine. I renewed on an average billing Oct 2019 I have called 5 times to find out why average billing has not been set on my account. They review my account acknowledge their error and tell me they will have someone get back to me and to date NO ONE has gotten back to me. POOR CUSTOMER SERVICE. When my contract is up I will shop other companies.
Horrible service! I HAD TO SPEND TIME EXPLAINING THAT I HAD ALREADY MADE TWO PAYMENTS, ONE IN A STORE AND THE OTHER ONE FROM A DEBIT ACCOUNT. THYE START CHARGING YOU LESS THAN 200 DOLLARS ONCE YOU HAVE TIME WITH FRONTIER THEY CHARGE YOU 3 TIMES MORE! THEY DO MAGIC WITH THE MONEY! I AM PAYING 400 DOLLARS PER MONTH FOR TWO PEOPLE IN THE HOUSE! THEY NEVER FIND YOUR PAYMENTS SO THEY CAN CHARGE YOU EXTRA FEES....AND ON TOP OF THAT YOU NEED TO SPEAK WITH THEM AND DO THEIR JOB! I DO NOT RECOMMEND FRONTIER....
I have had constant issues with both phone and internet, Spotty connectivity and slow response. I wish I had another choice.
Very bad I don’t recommend
You guys cut my power off during my kids school. I'm switching power companies!! Prices are too high!! Thanks for nothing!!
Very shady company. When I signed up, the promised rate was 5.9 (¢/kWh); now the first bill has arrived, and the actual rate is 3 times more. Yes, THREE TIMES MORE than the advertised plan. I called the company and was told if I terminated my plan early, the penalty would be $150. Avoid this company like the plague! Don't use it!
Cancelled service with this company after 45 days. Even paying penalty worth it. Never will go back. Dinkar Chheda
My suggestion is that we make a group and hire a lawyer to sue them for abuse in the electricity bill, renewal of contracts without authorization, double billing, which is punishable by law ...
Signed up with Frontier Utilities because they offered such a good rate. Imagine my shock when I got my first month's bill and it was almost double what I expected to pay . . . because they didn't mention that not only do they charge you per kWh, they also tack on a $50+ charge to CenterPoint Energy.
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 18,136 reviews.
When is Frontier Utilities open?
Frontier Utilities is open now. It will close at 8:00 p.m.