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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very bad I don’t recommend
You guys cut my power off during my kids school. I'm switching power companies!! Prices are too high!! Thanks for nothing!!
Very shady company. When I signed up, the promised rate was 5.9 (¢/kWh); now the first bill has arrived, and the actual rate is 3 times more. Yes, THREE TIMES MORE than the advertised plan. I called the company and was told if I terminated my plan early, the penalty would be $150. Avoid this company like the plague! Don't use it!
Cancelled service with this company after 45 days. Even paying penalty worth it. Never will go back. Dinkar Chheda
My suggestion is that we make a group and hire a lawyer to sue them for abuse in the electricity bill, renewal of contracts without authorization, double billing, which is punishable by law ...
Signed up with Frontier Utilities because they offered such a good rate. Imagine my shock when I got my first month's bill and it was almost double what I expected to pay . . . because they didn't mention that not only do they charge you per kWh, they also tack on a $50+ charge to CenterPoint Energy.
I have never had to purchase an electricity "plan" before, but always simply paid for what you use at the same rate per kWh regardless. So, when estimating usage, customer service was not very helpful and after a month of seeing what my usage would likely be, when I attempted to change plans and get a better rate (I'd still be paying more because I was using more) - they informed me I couldn't change plans unless I changed into a plan that was more expensive per kWh and exponentially increase my monthly cost. I was able to s... read more
The website was extremely slow and buggy. Also, after having set up my credentials and logged-in and even resetting them, it still would not let me log in. If you utilize a website or cell phone, this may not be your best bet. The 2 star rating on power to choose is probably a lot more accurate.
I had a horrible experience with a customer service been hanged up on after being on hold for 20min twice! I found that very unprofessional!
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 17,903 reviews.
When is Frontier Utilities open?
Frontier Utilities is open now. It will close at 5:00 p.m.