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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sadly, I can't write a good review. I tried to obtain service from Frontier a week ago. Unfortunately, when I applied they wanted a deposit. I'm a business owner and pay for electric with my home, having been with my current provider over 6 years.. I figured they have their reasons, I called customer service to ask if there was something that could be done, could I split it up amongst a couple of bills, etc. I never asked to waive the deposit, however that was the customer service reps idea. I said, sure, ok. I was told it w... read more
Those reviews nothing but fake i promise you sign up they steal you i guarantee my review wont ever show
The most horrible, dishonest, and misleading company I have ever delt with. When I decided to change my provider, I called and asked in detailed to make sure of all the charges ,and making sure what I would be expecting in my bill detailly, no hidden fees or anything, I was lied and misled when I was told that 19.98 would be including all the fees , like delivery and all other fees, accept tax. On top of that she told me if my usage is between 1000-200KW I will get a $100 bill credit as well which would bring my bill to 14.2... read more
4974 KWH mistake. No one from frontier can explain why in 10 days( June 27 to July 07, 2022) I used 4974kwh, but in twenty day (July 08 to July 27, 2022) I used about 2554 kwh. This is a mistake that no one can explain or get back with me about the error. In my house we did not change anything other than my meter reader was changed with the first 10 days in July which was on July 7, 2022. I have called twice only got an email that there was no error, second time I have not even gotten an email or call. So far the company has... read more
ATTENTION!!! This is fraud!!! They bought all positive feedback. I used PECO initially, and, then, changed to this provider because they offered initially lower pricing. That was fraud!!! I paid them $0.15 per kW instead I could pay PECO $0.07 per kW. Please see the my bill with the pricing attached.
I've been with this company for over a year now for some reason I've already been hit two bills in one month twice now not sure what they're really doing seems like they're doing some shady shit so I will get an attorney to investigate on this I wouldn't recommend them I got send an invoice for the main address it was due by August 1st, when they back door me with the second address which is fine but they put the bill that was due on August 1st and with this bill which made it do August 10th I paid them $240 now they hit me... read more
Do not believe what they say you are going to be charged I’m paying double of what I was told even though I stay in the margin this company is a total scam don’t wastes your hard earned money
Terrible customer service! Would really have liked to give zero stars
This company uses deceptive practices when advertising their electricity rates. Instead of an $0.08/kwh rate, my real world rate is closer to $0.18/kwh. Over twice the rate I signed up for. At this point it is cheaper to move my electric to a different provider and pay the $150 cancellation fee. No wonder this company has a ONE star rating on powertochoose.org. It would be ZERO if that were allowed.
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 17,907 reviews.
When is Frontier Utilities open?
Frontier Utilities is closed now. It will open tomorrow at 7:00 a.m.