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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the worst electric company I've had the displeasure of using in my entire life. I've never had to contact my electric company and much as this one and I've lived in several states. The customer service team does not listen to concerns fully in regards to your account and they continuously miscommunicate and misinform their customers about their policies. They consistently contradict each other when giving clarity and the customer is penalized for the short comings of the company. The kwh rates are exorbitant and the ... read more
IF YOU CAN USE ANOTHER COMPANY, YOU NEED TO. IT'S BAD ENOUGH WE CAN BARELY PAY OUR BILLS, BUY FOOD, ECT ECT. THEN YOU HAVE COMPANIES LIKE THIS ONE THAT JUST ADD TO THE STRESS AND FUSTRATION. I RENEWED MY CONTRACT IN JULY. I HAVE 2 EMAILS AND A 23 PAGE CONTRACT IN BLACK AND WHITE THAT SAYS NEW CONTRACT AND PRICE START 7/20/2023. GET MY NEW BILL AND IT STIL HAS OLD CONTRACT PRICING. I CALL WAS TOLD SORRY MAM OUR COMPUTER SHOWS NEW CONTRACT STARTS 8/20/23. SO THE 23 PAGE CONTRACT I HAVE MEANS NOTHING?? THEN OH YES THEY FIND THE... read more
Hooked me in with a low introductory rate, then after sending a letter at the end of the term that if I intended to stay with them, I need not do anything. Get my bill a month later that went from $139 to $327 with an additional $9.95 monthly fee. Rate went up to $.19900 which is much more than the PPL rate of $.12126. Completely disappointed that they would not even offer to waive the monthly fee or anything to keep me. Just told me they would put a cancelation notice in. I would not recommend this company at all. In t... read more
Frontier Utilities is NOT a good provider!!! Every month for 6-7 months I have to call to get extensions till my disability check arrives. I have tried to change due date, I can if I pay an extra $100. They knew prior to my electricity service began that I was disabled and had equipment. I even had doctor fill out critical care form for my medical. Yet, here we are once again. I cannot get an extension cause I already received one (told that every month) so my electric is getting cut off today because they can't extend me 5 ... read more
It would be nice to deal with someone in a 3rd world company that you can understand. Same goes with emailing info that they request in and it goes nowhere.
$20 FEE for disconnection Notice!!!!They charge you for issuing an electronic disconnection notice... This is insane. RUN!!! Do not use this company. If for any reason you get disconnected, they also charge you $10.37 for a reconnection Fee and an additional $10.37 for disconnection fee, plus a 5% late payment penalty fee. This is legal? robbery. RUN, choose literally any another company.
Very very very slow to log in
This company sucks, I was 5 days late on paying my bill due to, I had to go out of town on a family emergency, these ass holes sent me a termination notice 5 days after it was pass due.WTF. I would never refer anyone to these people
Beware, Frontier started out to be a Great electric company. When my original contract ran out , Frontier only offered me two HIGH rates to pick from. My electric bill went really high. Hard to get someone to talk to. They did not warn me when my contract was ready to expire, I just received a $500 electric bill. Now after doing me wrong, they want to charge me $200 for switching electric companies. We are elderly and on Social Security, they didn't care at all. They look great when you first sign up, after the initial... read more
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 17,907 reviews.
When is Frontier Utilities open?
Frontier Utilities is closed now. It will open tomorrow at 7:00 a.m.