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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Deliberately misled me on pricing, repeatedly disconnected me from phone calls to their chat service, and would hang up on chat service in a minute because of 'not hearing from me' while I was visibly typing responses to intricate questions. Spoke with me as of I were a child and never gave a satisfactory answer. Avoid at all costs
The company tripled my CCF rate upon for a renewal contract. I couldn't switch in time with Duke. Make sure there is now early cancelation fee and to arrange before termination date of contract and do not hesitate to open your mail approaching the end of your contract from them and check the new CCF rate or you will be in store for a gigantic surprise when it automatically renews. ESAD
Customer representative guide me wrong and make me change my plan. I want to add my spouse name on bill so both of name can appear on bill so representative told me change the plan and we put you both name on bill but after change the plan there are only one name on bill as before and now they said they can't put both name on bill.
This is the worst electric company I've had the displeasure of using in my entire life. I've never had to contact my electric company and much as this one and I've lived in several states. The customer service team does not listen to concerns fully in regards to your account and they continuously miscommunicate and misinform their customers about their policies. They consistently contradict each other when giving clarity and the customer is penalized for the short comings of the company. The kwh rates are exorbitant and the ... read more
IF YOU CAN USE ANOTHER COMPANY, YOU NEED TO. IT'S BAD ENOUGH WE CAN BARELY PAY OUR BILLS, BUY FOOD, ECT ECT. THEN YOU HAVE COMPANIES LIKE THIS ONE THAT JUST ADD TO THE STRESS AND FUSTRATION. I RENEWED MY CONTRACT IN JULY. I HAVE 2 EMAILS AND A 23 PAGE CONTRACT IN BLACK AND WHITE THAT SAYS NEW CONTRACT AND PRICE START 7/20/2023. GET MY NEW BILL AND IT STIL HAS OLD CONTRACT PRICING. I CALL WAS TOLD SORRY MAM OUR COMPUTER SHOWS NEW CONTRACT STARTS 8/20/23. SO THE 23 PAGE CONTRACT I HAVE MEANS NOTHING?? THEN OH YES THEY FIND THE... read more
Hooked me in with a low introductory rate, then after sending a letter at the end of the term that if I intended to stay with them, I need not do anything. Get my bill a month later that went from $139 to $327 with an additional $9.95 monthly fee. Rate went up to $.19900 which is much more than the PPL rate of $.12126. Completely disappointed that they would not even offer to waive the monthly fee or anything to keep me. Just told me they would put a cancelation notice in. I would not recommend this company at all. In t... read more
Frontier Utilities is NOT a good provider!!! Every month for 6-7 months I have to call to get extensions till my disability check arrives. I have tried to change due date, I can if I pay an extra $100. They knew prior to my electricity service began that I was disabled and had equipment. I even had doctor fill out critical care form for my medical. Yet, here we are once again. I cannot get an extension cause I already received one (told that every month) so my electric is getting cut off today because they can't extend me 5 ... read more
It would be nice to deal with someone in a 3rd world company that you can understand. Same goes with emailing info that they request in and it goes nowhere.
$20 FEE for disconnection Notice!!!!They charge you for issuing an electronic disconnection notice... This is insane. RUN!!! Do not use this company. If for any reason you get disconnected, they also charge you $10.37 for a reconnection Fee and an additional $10.37 for disconnection fee, plus a 5% late payment penalty fee. This is legal? robbery. RUN, choose literally any another company.
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 18,136 reviews.
When is Frontier Utilities open?
Frontier Utilities is open now. It will close at 8:00 p.m.