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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not believe what they say you are going to be charged I’m paying double of what I was told even though I stay in the margin this company is a total scam don’t wastes your hard earned money
Terrible customer service! Would really have liked to give zero stars
This company uses deceptive practices when advertising their electricity rates. Instead of an $0.08/kwh rate, my real world rate is closer to $0.18/kwh. Over twice the rate I signed up for. At this point it is cheaper to move my electric to a different provider and pay the $150 cancellation fee. No wonder this company has a ONE star rating on powertochoose.org. It would be ZERO if that were allowed.
BEWARE! WORST COMPANY EVER!! DO NOT GET SERVICE FROM THEM! My husband called them 2 weeks ago to confirm transfer of service to a new location for 1st of July, and maintain service at existing location for a few days as well. Our contact expires in the last week of July. On July 1st, my husband called them at 8:30 am to confirm that everything was in order as the movers were on their way. To our shock, they had cancelled our contract and wanted us to pay a new initiation fee. We explained that it was an error/mistake at the... read more
The worst customer service. The people answering the phones don’t know anything outside the script they are instructed to read. The amount of apologies is pretty annoying considering they haven’t done anything wrong. The problem is nothing gets done. With the many customer services ppl I spoke to tell me the same thing. Extremely frustrating. I requested an emergency setup at 8am and called @ 6pm and still no update. I asked when my power would be turned on for my scheduled service date and she says she doesn’t know. Wheneve... read more
Just switched to Frontier and I am not pleased. Their customer service is nil. Called and talked to a representative about. Idling and she could not answer any of my questions and I could not understand her due to her heavy accent. Have contacted them twice by email and have yet to get an answer . Sorry I chose Frontier.
Terrible. You are dealing with incompetent people. Can’t tell the difference between June and July. Asked to start power in July, after my contract expired from GEXXA! And the incompetent lady changed it in June. Now being charged a termination fee. Which I’m not paying. Have spent hours to get resolved and inept people won’t resolve.I guess I will visit the offices. Don’t join. Not even one star. Zero.
They don't do what they say. Tell you one thing but they do something else. I would not recommend them to anyone!!!
Terrible experience with Frontier Utilities. Very disappointed in their company and their customer service. I chose a contract with them in December for a 12 month, FIXED rate and they started charging me a higher rate when the contract began. No where in the contract does it say the rate can be changed at any time. They pulled a bait and switch. I'm been back and forth with them now for almost a month and three times have been told yes, we made a mistake and we will fix it to the correct rate and reimburse you for the ... read more
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 18,136 reviews.
When is Frontier Utilities open?
Frontier Utilities is open now. It will close at 8:00 p.m.