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  1. Houston, TX
  2. Home Services
  3. Home & Garden
  4. Frontier Utilities
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Frontier Utilities

4.9
  • Home Services
  • Houston, TX
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About this business

Home ServicesHome & GardenUtilities

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more

Location details

601 Travis Street, Suite 1400, Houston, TX, 77002, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed

Frequently asked questions about Frontier Utilities

How is Frontier Utilities rated?

Frontier Utilities has a 4.9 star rating with 12,578 reviews. 

When is Frontier Utilities open?

Frontier Utilities is open now. It will close at 6:00 p.m.  

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Business information

  • 601 Travis Street, Suite 1400, Houston, TX, 77002, United States
  • Request appointment
  • https://www.frontierutilities.com/
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4.912,578 reviews
5
11,699
4
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28 reviews have no rating
  • Reviews (1,847)
  • google logoGoogle reviews (10,731)
Cruz S's profile image
Cruz S 
on BBB

8 months ago

Frontier employees gave me a great piece of mind after having a horrible experience with ambitenergy. I would strongly recommend Frontier to everyone. Thank you. 

Business response:

Thank you, Cruz! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

Kelly L's profile image
Kelly L 
on BBB

8 months ago

Easy and simple set up. Great customer service! Looking forward to starting a new plan with this company. 

Business response:

Wow! Thank you, Kelly! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

Jennifer M's profile image
Jennifer M 
on BBB

8 months ago

Today we initiated service with Frontier Utilities; so this review is for initial correspondence, as I cannot vouch for customer service for established customers. The representative, Astrid, was friendly, helpful, and easy to work with. We do not readily give out social security information and are thankful they use alternative means for making service possible. The setup process (phone conversation and online account setup) was easy. 

Business response:

Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us. Frontier Utilities 

Kendall H's profile image
Kendall H 
on BBB

8 months ago

Very easy process. Carlos was knowledgeable and explained everything very clearly. 

Business response:

Hi, Kendall, Thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

Linda H's profile image
Linda H 
on BBB

8 months ago

Non-intrusive way to get electricity. No need for techs to come bother you--everything is done remotely. Sales person was polite and informative. Looking forward to starting new with you guys! 

Business response:

Wow! Thank you, Linda! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

Patricia L's profile image
Patricia L 
on BBB

8 months ago

Person I spoke with was extremely helpful. Very nice. Explained things very well. Please with the contract I signed up for. Very good rate. 

Business response:

Thank you so much for your kind words, Patricia. We really appreciate you taking the time out to share your experience with us. Cheers, Frontier Utilities. 

David H's profile image
David H 
on BBB

8 months ago

Happy with the quick, polite, informative service! Glad to be with Frontier. I had previously joined Green Mountain Energy, but their error caused me countless hours, extra expenses, and my electricity shut off in the cold winter (though I paid for all my energy used). Frontier has been working seamlessly for us so far since the start, and has great pricing. 

Business response:

Thank you, David! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

Frances M's profile image
Frances M 
on BBB

9 months ago

The renewal process was easy and painless. Couldn't be happier with my new contract. Usually you need to jump through hoops finding the best rate and price matching but with Frontier I saved money and time getting the best new rate possible without having to switch providers. 

Business response:

Hi, Frances, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

Angela K's profile image
Angela K 
on BBB

9 months ago

Thought I was going to need to switch to another provider on Power to Choose, as I always do at the end of a contract...BUT Frontier offered me the BEST rate even possible with no gimmicks or tricks (I do my research) for a 24 month agreement. Javier was my rep and he was exceptional. Extremely knowledgeable, courteous, easy to talk to and responsive, AND he gave me a $25.00 refund on my last bill with them if I renewed today, which I did. Very pleased with my choice, especially with energy costs where are now and likely goi... read more

Business response:

Hi, Angela, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

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