Frontier Utilities

Name: Frontier Utilities
Address: 5444 Westheimer Road, Suite 1100, Houston, TX, 77056, US
Telephone: (866) 926-8192
Price range: $$
Rating: 4.9

4.9

★★

6638 reviews

|Home Services|Houston, TX 77056

5444 Westheimer Road, Suite 1100, Houston, TX 77056

(866) 926-8192

https://www.frontierutilities.com/

Home & Garden, Utilities

Open now:7:00 am - 6:00 pm

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About

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several local organizations. Our customer’s happiness is also a top-priority for our highly-skilled care team. No matter the issue and complexity for a resolution, our team is rea

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4.9

★★

6,638 reviews

5★6,110

4★434

3★65

2★0

1★1

28 reviews have no rating

5039 Reviews4.9Google
1065 Reviews4.9BirdEye
419 Reviews4.9BBB
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Reviews(1599)

Google Reviews(5039)

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Recommended

daniel h on BBB

★★

2 months ago

My first year contract is ending in 7 days and I was not sure what plan to choose when renewing. Customer service was very helpful going over all my options and helping me select the right plan based on my usage over the last year.

Harriet M on BBB

★★

2 months ago

Alex, the associate, was very helpful assisting me with renewing my plan for my 2 residences! He explained everything about the plans that I understood! He was a very polite gentleman!

Anon Y on BBB

★★

2 months ago

Just signed up, excellent customer service in sales dept so far with Giovanni Alexander Estrada. Best rates always via power to choose .org - do not fall for the non gov propaganda sites which have much higher rates, always review the EFL electricity fact label with the rep.

Asia J on BBB

★★

2 months ago

Daniel ****** amazing manners, HONEST with knowledge on business even if he doesn’t receive benefits, great character while informing me on the options, very comforting given my uncertainty with making the decision. Tremendous customer service. Highly recommend. Thank you again Mr. ******!

Raquel P on BBB

★★

2 months ago

Una atención muy buena el representante se llamaba José y me fue de muy buena ayuda Very good attention, the representative was called José and he was very helpful to me

Don G on BBB

★★

2 months ago

Service was what we expected. Though our bills were always high. Went to a new service and they charged a large fee to cancel and change. Never told us we were on a contract or year contract. They called us but very difficult to understand employee.

Business Response:

Hi Don , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Jquick on BBB

★★

2 months ago

Mr. Alex, sales rep, did a great job assisting me with renewing my electricity plan. The sales department is always very patient and knowledgeable, as they should be. The customer service department has a couple issues that should be looked into.

Jesus O on BBB

★★

3 months ago

Customer service was excellent. Have been a customer for a long time, highly recommend.

Chris S on BBB

★★

3 months ago

Great company! Signing up was easy and they explained the terms very well.