I called to switch my electric provider over to Frontier. The representative I spoke with was efficient, friendly and informative. After he got me all setup, he transferred me to a sales manager who immediately answered and quickly verified all the details. I appreciate this extra step of quality assurance. Great experience!
Business response:
Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. Cheers, Frontier Utilities.
The agent I spoke with was very helpful. He took time to thoroughly answer my questions without feeling rushed. He was very pleasant and helpful. Very good customer service!
My contract with the Rep is due for renewal very soon. My call to customer service was handled superbly. The employee taking my initial call kindly and promptly arranged for me to speak with a sales management supervisor per my request. My questions to that person were fully addressed. The discussion was helpful and aided my understanding of their operating policies and procedures. Time taken for the talk was of no concern to the manager. I hope to renew my account when the deadline arrives.
Business response:
Hi, Larry! thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
Had a great experience and service for the new service.
Business response:
Hi, Jose thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
The thorough information given by Mario. Very knowledgeable and clear on the facts.
Business response:
Hi, Barbara Thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience!
After dealing with 2 of their competitors, I was extremely pleased with Frontier's customer service and their ability to assist me with a good rates for the current market. Easy.
Business response:
Wow! Thank you, Patricia! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day!
Great Service from the sales and service provider! Easy sign up! I would recommend this electric service!
Vladimir quickly referenced the plan I was interested in, answered my questions reviewed everything to make sure I understood & was sure of my choice, & signed me up easily. Thank you for your help.
Very helpful in changing providers. A very pleasant way to make the change.
Business response:
Thank you Patricia! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day!
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