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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
App constantly crashes and takes forever to locate where the watch is.
Business response:
Hi Stephanie, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
Can install barely anything, and GPS is incorrect.
Business response:
Hey, there! We’re so sorry you’re experiencing this. GPS inaccuracies and the device powering off are incredibly frustrating, especially when it comes to your child’s safety. We can’t find an account under this username. Please send feedback in the app (☰ App Feedback) or DM us on Facebook or Instagram and mention your review so we can help.
I am now on my 4th Gabb watch which is also now no longer working and I will have to call Gabb yet again. Every watch has stopped functioning after only a few months, the app only accurately locates the watch maybe once a week. It constantly puts my child in locations she is not and has me worried all the time. It unpairs randomly from the watch constantly and I have to do 4 or 5 factory resets until I can get it to pair again, and even then it only works for a day or two. Stuck in the contract.
Business response:
Hi Lauren! This does sound super frustrating! We are truly sorry for these issues that you are seeing with your MyGabb App and the device unpairing! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
does not work, I can't comincate with my daughters gabb watch
Business response:
Hey, Craig! We’re sorry to hear this, and we want to help. We were able to locate an account under your name and have reached out to you directly to help.
Disappointed! im frustrated and disappointed. I got the watch as a Christmas present for my daughter and im spending more time trying to figure out task. it's only been a month and my daughter is not able to view her task.
Business response:
Hi there! We’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
Avoid Gabb service completely! If you are considering this as a potential management system for your kids devices dont waste your time or effort. No control, absolutely NONE by the parent. The app itself doesn't work 90% of the time. Do yourself a favor and avoid, walk away and use something else.
Business response:
Hi Daniel, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your MyGabb App! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
GPS tracking rarely and inconsistently working - as delay between 15mins to 1day... Very frustrating. Customer Service has always been excellent (as I probably spent total of 40 hours in the past 4 years) but at the end of the day, if one of the main feature for this phone/app isnt working, it is not meeting my expectations. In the process of switching...
Business response:
Hi Genevieve, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
does not update for over a week and support does nothing about it
Business response:
Hi Jovani, we’re truly sorry for the frustration this has caused. We understand how frustrating it can be when a device won’t update after waiting and reaching out for help; that’s not the experience we want for you. Our team has reached out directly to make this right.
The location on the watch has stopped working. On the app on my phone, the location/info hasn't updated for 8 days. I've restarted the phone, uninstalled/reinstalled the app, checked permissions, checked for updates on watch and phone, checked WiFi/data and night has worked. One of the main reasons my son has the watch is to check his location. If I can't do that, we may as well have a different device.
Business response:
Hi Aubrey, we’re truly sorry for the issue. Location tracking is one of the main reasons families rely on the watch, so we completely understand how frustrating this is. We appreciate you already trying those troubleshooting steps. Our team has reached out and is ready to help look into this further and find the best solution for you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.