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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Nothing but frustration and dead batteries. I tried a factory reset but then when I tried to re-pair the watch, the app would not take the Wi-Fi password. I tried so many times and I know 100% certain that the password is correct, so now I have a useless brick and no help from customer service. Edit: Customer Serv reached out to me and sent me new watches. However, we are having a new host of issues with network connection and the app. Nuisance after nuisance. Can't wait until contract is over.
Business response:
Hi Holly, we’re really sorry this has been such a frustrating experience, especially after receiving replacement devices. That’s not the experience we want for you or your family. Our team has reached out to you directly to continue troubleshooting and explore the best path forward.
3 watches later after 2 years and I continue to have issues.
Business response:
Hi Sandra, we’re really sorry to hear this, going through multiple watches and still dealing with issues for over two years is incredibly frustrating. We completely understand why you’d feel discouraged. Our team has reached out to you directly so we can help fix the issue or look inot other optiosn for you.
app will not locate the device
Business response:
Hi Alexandria! We are truly sorry to hear about this issue. This is not the level of service that we aim to provide! We would like to get more background into this! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
This app is practically USELESS. they tout GPS location services but it doesn't automatically update and now I can't even get the location services to work. Our 2 year contract isn't even up. I will not be renewing services.
Business response:
Hi Heather! We’re really sorry to hear this. This does sound very frustrating, we are truly sorry that this is the experience that you have had, this is not the level of service that we aim to provide! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
gps tracking is the worst. that is the primary reason for a kid to have a gabb device and it only works about half the time
Business response:
Hey Stephanie! We're sorry to hear this has been your experience with the GPS tracking! We know how important this feature is, and we'd love to help! We have just reached out.
not able to add contacts, contacts that are listed as guardians are not receiving the text messages to confirm this app just never works
Business response:
We're sorry you're having trouble with adding contacts and seeing issues with the service. We would love to help resolve these problems! We've just reached out to help.
Here I am again 4/24/2026. Another complaint. I tried to get support help and it lead nowhere. Phone will talk and text but cannot locate on GPS. Stuck on location from over 24 hours ago. I have completed all troubleshooting steps with no results. Previous complaint was resolved: I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hi Sandra! We’re sorry for the continued frustration, and that support hasn’t resolved this. We understand how important accurate GPS and timely updates are. We’d like to escalate this for a closer look at your device and account. We will be reaching out to you directly to get everything working as it should.
Please fix the app to once again fully work with the Gabb Watch 2. Location and battery status no longer work for the Gabb Watch 2.
Business response:
Hi Matthew, we’re really sorry for the frustration. This isn’t the experience we want with your Gabb Watch 2. We know accurate location and battery updates matter. Our team would like to take a closer look and will reach out to you directly. Thanks for bringing this to our attention!
update: my app cannot locate my son anymore. it just says updating. I can message him and call him from the app but I can no longer see where he is. it date weak signal too but it's on wifi and right next to me. I'm cancelling this as soon as this billng cycle is up.
Business response:
We’re really sorry for the frustration; that’s not the experience we want for you. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible. We appreciate your patience while we work to make this right.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.