Gene Juarez Salon & Spa - University Village

Lilly B. 

on Yelp

2 months ago

I am uncertain about the manner in which I was treated, as I have never experienced such conduct before. I scheduled an appointment at U Vilage Genejuarez for eyelash extensions. After traveling a considerable distance, I was checked in by the receptionist and waited for half an hour. When I approached the receptionist to inquire about my appointment, she and another staff member appeared to be discussing something among themselves while observing me. Ultimately, they informed me that there was no available appointment slots... read more

Mackenzie G. 

on Yelp

9 months ago

do not get your brows done here. I love this place for my haircut and have been seeing my stylist for years and it is exceptional. the brow services however are awful, I left with brows incredibly dark when I requested a light brown. the dye also did not fade which they indicated it would. They do not offer anything to put on your skin post waxing so if you have anything even remotely close to sensitive skin you will react like crazy and it won't even get all your hair. 

Art W. 

on Yelp

a year ago

snobby white girls, don't go if your a teenager and don't wanna get your confidence destroyed. not friendly if you have a different hair type then straight, god forbid you want a hair dye because you'll get told to get your butt out. don't go. 

Diana L. 

on Yelp

a year ago

I booked a 60 minute Spa Pedicure for $91. My pedicure including picking out my color ( which is from a very small selection, more colors are available if you pay more because they're " quick drying") and a few minutes drying time was 45 minutes. You have your pedicure in a small room with a chair that raises. It's uncomfortable and gives you the feeling you're sliding forward, definitely not relaxing. I had been given a gift card for this visit, it definitely wasn't worth the money, and I wouldn't recommend this service 

Megan D. 

on Yelp

a year ago

Expensive and now they add a $5 environmental fee to your visit. Pass! Anyway to nickel and dime your customers. 

Carrie C. 

on Yelp

a year ago

i made an appointment with my regular stylist for a bridal blow out several months before my wedding date, June 22. My nine o'clock appointment was canceled via text at 7 a.m. No explanation was given and the stylist who offered to do my hair clearly hadn't received the notes I'd worked out with my regular stylist. Disappointing to say the least. The vibe of this salon has gone from luxury to rip-off. 

Pamela M. 

on Yelp

a year ago

Worst haircut & balayage of my life. I paid nearly $500 to get an uneven chop job of a bob..... I specifically stated I DO NOT WANT A BOB. She also cut it several inches too short so I cannot wear it up or in a ponytail, another thing I specifically requested. It will be a year before I can get it evened up! The balayage was done by a second stylist and he didn't leave the color on long enough leaving me with brassy gold sections, knowing full well I was growing out my gray hair. I do not recommend these two stylists. Paula... read more

Kim L. 

on Yelp

a year ago

I really wanted to like my experience. I had been told that booking a cut here was a pampering experience and I really needed that after a pretty crappy year. I am low income so it was a stretch for me to justify the price but i really needed the pamper day. I was told that I'd be offered a glass of wine if I wanted and that they really would understand the cut I wanted. I was complimented on my sweater when I checked in but that's about as much "pampering" as I felt. I wasnt offered a beverage of any kind and the stylists... read more

Serena W. 

on Yelp

2 years ago

I've been a regular gene Juarez customer for years. I called ahead to make sure a stylist would be available around 12pm for a bang trim. I arrived around 12:10. The front desk person said there won't be availability until 1:30. That's why I called ahead and came here during my break. No I can't wait over an hour for a 5 minute service.