Gene Juarez Salon & Spa - University Village

Wendy G. 

on Yelp

2 years ago

Today I received the worst haircut ever. I was looking for a holdover until I could see my regular stylist at the end of the month. I arrived with my hair styled in my typical shortish, below chin line, layered bob so there wouldn't be any mystery as to how I like my hair and said to the stylist I wanted a touch up, a little shaping. What I received was a butchering, he took off , appx 1 inch leaving me with a terrible, dated looking wedge. My hair is now so short there is no immediate remedy. My cut looks like it was done a... read more

Michael H. 

on Yelp

2 years ago

Gene Juarez used to be a real class place with a variety of high-end services, now, it's just an average haircut salon, with poor service and the residual high-class attitude. I get a fairly overpriced haircut, but it's been good and willing to pay more to get a consistent cut. But I just don't have the patience for the staff attitude any more. This time, I called, tried to book an appointment over my lunch, I asked for 12:15pm appointment, they said, sorry there's no option for that, can do 12 or 12:30, to which I res... read more

Juan M. 

on Yelp

2 years ago

Had appointment, checked and was told to take a seat. Nobody told me I needed to go to barber section, waited for 30mins. Finally I asked and was told I was in the wrong area. That would be understandable if the receptionists weren't right in front. Of course there were no other appointments available. Never going to this place again. 

Kyler O. 

on Yelp

2 years ago

I had a big work event and was excited to have my regular haircut touched up. I asked for collar bone length and layers long enough to put in a ponytail and even provided a photo (being a cosmetologist myself I always loved when my guests provide photos for clarification.) she took a glance at the photo and moved on... I left the salon with hair way above my shoulders, that I can barely put up into a low ponytail before it all falls out of the elastic. I have been going to Gene Juarez for years to get the same hair cut and p... read more

Mila M. 

on Yelp

2 years ago

This is the haircut I got at Gene Juarez. Unbelievably chopped up, and uneven, as if a child has cut it with craft scissors. I've tried styling it natural-curly, blow-dried wavy, straight, in a ponytail - it's invariably awful, and it'll be at least a year before it's long enough to fix. Gene Juarez has refused to refund me for this nightmare service "because I've already received a redo". I started at the Redmond salon with a hair that was way too long, asked for 10" to be cut with light layers. A picture of me a few weeks ... read more

Seema V. 

on Yelp

2 years ago

i have been going to gene juarez for over 15 yrs at the alderwood location. unfortunately some people working there have psychological issues that should not arise in this field of work. i have been seeing camden for color and she seemed good, but when i went to her for a style she took 10 mins to do and charged 100 dollars. all i said was is this 100 dollar style and she said yup. i left after my appointment and made another separate appointment for color and the next day i got a call from a manager saying camden does not w... read more

Rachael Y. 

on Yelp

2 years ago

Yikes Gene Juarez, what happened to you? I attended the GJ school fifteen years ago, the school services were great and I loved how professional everyone was including the students. Today I called what I thought was the University Village number to make an appointment, a lady answered asking me for my information, I said I just wanted to ask about some services I wanted done. She asked "do you want to speak to the front desk"?. Silly me thought she was a stylist who just happened to pick up the phone in the break room or s... read more

Ashley H. 

on Yelp

2 years ago

Stylist left bleach on my hair for almost 40 minutes so she could fit in another guest. Left with platinum roots on my dark blonde hair. Called the next day to ask if I could come in and get some toner put on and they never called back (I called multiple times). Had to go to another salon and pay to get it fixed. Terrible customer service. 

Amelia L. 

on Yelp

2 years ago

I have gotten my hair cut here twice now, and have found the experience to be pretty average. The prices are astronomical, the environment is pretty glam but overstimulating with how large it is and the loud music, and the U Village an be pretty stressful to navigate at times. My first haircut was straightforward, no fuss, no real memorable issues or outstanding comments. The second haircut was a struggle. They texted me 2 hours before my appointment to tell me it was cancelled due to stylist illness. I called to see about ... read more