Gene Juarez Salon & Spa - University Village

Mila M. 

on Yelp

a year ago

This is the haircut I got at Gene Juarez. Unbelievably chopped up, and uneven, as if a child has cut it with craft scissors. I've tried styling it natural-curly, blow-dried wavy, straight, in a ponytail - it's invariably awful, and it'll be at least a year before it's long enough to fix. Gene Juarez has refused to refund me for this nightmare service "because I've already received a redo". I started at the Redmond salon with a hair that was way too long, asked for 10" to be cut with light layers. A picture of me a few weeks ... read more

Seema V. 

on Yelp

a year ago

i have been going to gene juarez for over 15 yrs at the alderwood location. unfortunately some people working there have psychological issues that should not arise in this field of work. i have been seeing camden for color and she seemed good, but when i went to her for a style she took 10 mins to do and charged 100 dollars. all i said was is this 100 dollar style and she said yup. i left after my appointment and made another separate appointment for color and the next day i got a call from a manager saying camden does not w... read more

Rachael Y. 

on Yelp

a year ago

Yikes Gene Juarez, what happened to you? I attended the GJ school fifteen years ago, the school services were great and I loved how professional everyone was including the students. Today I called what I thought was the University Village number to make an appointment, a lady answered asking me for my information, I said I just wanted to ask about some services I wanted done. She asked "do you want to speak to the front desk"?. Silly me thought she was a stylist who just happened to pick up the phone in the break room or s... read more

Ashley H. 

on Yelp

a year ago

Stylist left bleach on my hair for almost 40 minutes so she could fit in another guest. Left with platinum roots on my dark blonde hair. Called the next day to ask if I could come in and get some toner put on and they never called back (I called multiple times). Had to go to another salon and pay to get it fixed. Terrible customer service. 

Amelia L. 

on Yelp

a year ago

I have gotten my hair cut here twice now, and have found the experience to be pretty average. The prices are astronomical, the environment is pretty glam but overstimulating with how large it is and the loud music, and the U Village an be pretty stressful to navigate at times. My first haircut was straightforward, no fuss, no real memorable issues or outstanding comments. The second haircut was a struggle. They texted me 2 hours before my appointment to tell me it was cancelled due to stylist illness. I called to see about ... read more

Nadra J. 

on Yelp

2 years ago

The worst experience ever paid 90 and got basic haircut and the stylist didn't even want to give me a hair wash !! 

Maggie M. 

on Yelp

2 years ago

When I checked in no one offered to take my coat. Waiting area is very small and was full. I had to sit on a bench close to the fire which was too hot! The work spaces were old and hadn't been cleaned in a while. The chairs at the shampoo station were ripped. As I sat there the floor shook, it was the washing machine! Not inviting at all. I won't be back to this location. 

D R. 

on Yelp

2 years ago

Long time client. Love my stylist. BUT they have the WORST app ever! Hard to book, ridiculously time consuming having to scroll through the calendar day by day to find an open appt. w/ my stylist, impossible to cancel, seriously the WORST APP EVER. You'd think in 2023 they could figure out how to create a user friendly app. And I say this as a senior citizen! 

Young M. 

on Yelp

2 years ago

I went in explaining to my sylist that i have thinning hair...and i dont style my hairbecause it is thinning so i cant do much with it otherthan pull it up in a pony or hair clip...my hair had no shape...allhe did was cut the ends leaving the same dull look...bulky on the sides...no facial framing nothing...i told him i was not afraid to lose length and to do what he thought wouldlook good...inother words...wow me...chop away...do something besides leave me with the same look only shorter...wish i could ad a picof the cut he... read more