Gene Juarez Salon & Spa - University Village

Holly T. 

on Yelp

2 years ago

Yesterday, my husband gifted me a salon hair day. I waited 30 minutes after my appointment time to be see. I was not happy when I left. The color was awful. It looked nothing like the picture. I was recommended to email a manager to help resolve the problem. I came in the next day for the correction and upon checkout get asked to pay more than the original booking because they added the "blowout" for free. The colorist who fixed my hair was very kind. I would like to see her again, due to how they handled the mistake and ho... read more

Julie H. 

on Yelp

2 years ago

I have been going to Gene Juarez back when Gene Juarez owned this Salon & Spa. Since he sold the business over the years things have changed. When I recently booked a partial foil after have my hair cut, they recommended their senior stylist first. I asked if they had someone that is not senior. They said yes, and they said that she is $158. I said "that sounds great!" When I recently went to my appointment with her and then went to pay, they said it would be $200. They told me she is a senior stylist. When I tried to talk t... read more

Shelby P. 

on Yelp

3 years ago

I initially went to the University location where I worked with Sydney. She was very sweet however, the final outcome was not only significantly different than I requested (completely wrong color etc) but it was poorly executed overall. I left the salon with vibrant dark red roots which were not at all blended with the rest of my hair. The rest of my hair was turned into a flat light brown (I started out blonde, see photo for reference). I went to the Bellevue location for a color correction today. Amy was very kind and att... read more

Anneliese I. 

on Yelp

3 years ago

I am a long-time customer of both Gene Juarez salon and the academy. I was one of the individuals who for multiple reasons went 2 1/2 years without a haircut before seeing someone in October 2021 at uvillage salon. The haircut honestly was the best haircut I have had in ten years (the stylist was a little stand-offish). But, I realized yesterday I needed a trim to maintain the cut and called to get a cut with the same stylist. So, I called yesterday and was put on hold when someone finally answered they hung-up on me! Then I... read more

Mariaimee G. 

on Yelp

4 years ago

Unprofessional and unreliable service. I made my first appointment at the university village location with Dony. About 10mins past my appointment time, I was informed that she was running behind and would be about 10-15 minutes late. I said that was fine and would wait. About 45 minutes later I approached the front desk and asked about my appointment. I was asked to wait about 20 minutes longer because "she lost track of time". At this point, I expressed my disappointed and left. While waiting that day, no one checked on me... read more

Amanda L. 

on Yelp

4 years ago

I went in for a blowout & style which ended up costing $80 (with tip). The blowout and curls looked great when I walked out but completely fell apart after 12 hrs. As you can see from the photos, my hair now looks worse than if I blow dried it at home. Pretty disappointed since their blowout was so pricey whereas a blowout from my usual salon lasts at least 3-4 days. 

Morgan S. 

on Yelp

4 years ago

Cancelled my appointment 5 days in advance and the only alternative I was given was an appointment 3 days later with the same service but costs more. I will not be booking with them again. Update: I was emailed to confirm my appointment two days after they cancelled it, I called to confirm that they had already canceled it and they said I do still have the appointment. ??? There's obviously not a lot of organization going on here. I cancelled anyway to avoid being charged for a no show even though I was told it was cancele... read more

Alexandra C. 

on Yelp

4 years ago

After 3 weeks of living with the horrible haircut that I got from here, I felt it necessary to write this review. I'll start by saying I don't recommend this place for a haircut if you have thick and naturally curly hair. The color that I got done turned out good, but I knew it was a mistake to have gotten a haircut as soon as I noticed that the stylist cut off more than she said she was going to, but by that time it was too late. Then she went back on her word about giving me layers saying "I'm not going to do it because it... read more

S N. 

on Yelp

4 years ago

I had my haircut there in March with Ana. I was planning on being out of the country for three months beginning in July so I scheduled an appointment over a month in advance for Tuesday, July 6th. It took well over an hour of texting to make this appointment. I actually confirmed throughout the texting that it was indeed with the same person/location. Then, a few days before the appointment, I received reminders of my appointment with JC in Redmond. Never been to Redmond, never heard of JC. I texted repeatedly asking wh... read more