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Gentle Dental Irvine

3.6

About this business

Location details

4950 Barranca Parkway, Suite 105, Irvine, CA, 92604, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.6490 reviews
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Danielle C.'s profile image
Danielle C. 
rating
13 years ago

This place is the absolute worst. My first visit they pushed deep cleaning on me. I do admit that it helped in my case, but they wanted me to go the most expensive route possible and I had to forcibly turn down THREE other expensive treatments they wanted me to do that were not needed. They completely half-assed cleaning and checking my teeth because when I returned to my old dentist (I paid out of pocket instead of returning to this office that's how bad they were) she had to do a lot more than usual to clean my teeth AN... read more

Business response:

Dear Danielle, Thank you for your feedback. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon. 

Susan M.'s profile image
Susan M. 
rating
13 years ago

Very poorly run business. I have called a number of times with a question regarding an account. The last two calls I was PROMISED I would get a response. To date - and weeks later - I still have not heard from Gentle Dental. Time for my family member to move on to someone else. Deserve zero stars in my book. 

Business response:

Dear Susan,Thank you for your feedback. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon. 

Jennifer M.'s profile image
Jennifer M. 
rating
13 years ago

I never went to this office without having a significant wait. I always ended up in the exam chair waiting an extra 20 minutes to an hour between the office manager, dentist and hygienists. At my last visit, they actually didn't realize-or forgot-I was in the chair waiting for my procedure. I was 5 months pregnant and being left while not being able to eat or drink was completely inappropriate. I decided that was my last visit. Besides the wait, in my 3 or 4 visits or the office, I saw a different dentist everytime. Nev... read more

B C.'s profile image
B C. 
rating
13 years ago

Went for a consult paid through my work dental plan. Gentle Dentle is extremely overpriced. Nice dentist lady but quoted $4,500 for work that Tustin dentist charged $1,500. X-rays were poorly done so next dentist couldn't even use them. When I saw the quote I knew I was being suckered. Sad indeed. Welcome to Irvine. Bleh. 

Business response:

Dear V.L, Thank you for your feedback. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon. 

Isabel A.'s profile image
Isabel A. 
rating
14 years ago

Every bad review is right....they charge you for a deep cleaning for about $260..you pay this, not your ins. co.!!! what a rip off!!! 

Barbara R.'s profile image
Barbara R. 
rating
14 years ago

I'd give less than half a star if possible. DONT GO TO THIS DENTIST. This place consistently has bad service and I've learned my lesson and will be moving on and finding a new dentist. What everyone says below is true. My cleaning appt took over 2.5 hours due to waiting times as I was shuffled from room to room. At checkout, they acted like 2.5 hours was normal. Um, maybe here, but not at any other dentist. While my dental health was perfect, that didn't stop the sales gal from pushing for an upsell of $2800 in additional... read more

Business response:

Dear Barbara, we are sorry you had to wait so long. We are looking into the matter, and hope you can discuss it with us as well. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon." 

D B.'s profile image
D B. 
rating
14 years ago

I created a YELP account just so I could post this about this Dental office. The dentists are paid on COMMISSION, which I only discovered this after doing my research after having such a horrible experience. DO NOT GO HERE. If you LOVE car salesmen or like being tricked into buying unnecessary things then go here. I created this YELP account just for this Dental office. I had an appointment with a male dentist (whom I can not list his name because of yelp guidelines), but I was seen by someone else. Five different people ... read more

Kate G.'s profile image
Kate G. 
rating
14 years ago

I agree w/everyone that's written a review about Gentle Dental. The staff there are rude, lack follow-up, they over charged you so much in comparison to other dentist and the work is subpar. I will never go back. 

Neen M.'s profile image
Neen M. 
rating
14 years ago

OK, I don't even think I've EVER EVER had a 1 star review but I just want to let the public know..... STAY AWAY! Not only do I feel totally ripped off by them but they seriously effed up and did SHOTTY work to the point where I had to get MORE work done by another dentist. The dentist who fixed the work said "did they just slab that on or what?" HORRIBLE and I do not support businesses/people who do shady work. Sorry! Just being completely honest. 

Frequently asked questions about Gentle Dental Irvine

How is Gentle Dental Irvine rated?

Gentle Dental Irvine has a 3.6 star rating with 490 reviews. 

When is Gentle Dental Irvine open?

Gentle Dental Irvine is closed now. It will open tomorrow at 8:00 a.m.