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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I just moved here from California Nov. 6th and had power transferred into my name with Gexa. I then received a thank you for being a new customer letter with account number. On the 16th of November my power gets shut off with no warning at all. I was told it was because who ever lived there before didn’t pay their power bill. It took 3 complete days of talking and begging on the phone to finally get a representative to actually tell me they needed a certain form filled out to declare I live at this address. I have lost 2 day... read more
WORST company ever!! I don't even want to give them 1 star, but that's the lowest I can choose. I have attempted 6 times to get a switch hold taken off of my account, and all 6 times, Gexa customer service has told me they put the request in and it will take 24-72 hours for the witch hold to come off. The switch hold is still on my account and I am not under contract with them. I have even emailed the CEO of the company to inform him of the issue since nobody else from Gexa can do the job, but I have yet to hear from him. Te... read more
I called on Thursday morning to get set up, they said electric would be on the next day. They called at 4:45 pm he next day, a Friday, to say they could not get electric on, needed a permit. Now without electricity over the weekend.
I had an issue with getting the electricity turned on. The customer service person named Carlos was very kind and helpful and told me I needed to send additional proof regarding credit and my service would be turned on in 1-2 hours and to immediately call in and let them know when I sent the information. It happened within 5 minutes. I immediately called customer service to let them know I needed the electricity ASAP. I was then told that it would be 24 hours. I told them that could not wait that long and it was very importa... read more
Would give them a 0 if I could . I originally signed up for a plan that would have me pay 10 cents per kw . I was happy because I moved in to a one bedroom and knew I wouldn’t be using too much electricity . My first bill came at $100 and I didn’t even reach 900 kw . My second bill came at $160 and I only used 500 kw . I called and was not given a good reason as to why my bill was ridiculously high other than “ you signed up for the wrong plan so your rate is 17 cents per kw . Terrible customer service . Terrible experience ... read more
I had a great first year with Gexa. I live in an apartment and my bill was low. When I Went to renew, I asked multiple times in multiple ways and asked for assurance that the cost would be the same. I was assured that it would be. Then all of a sudden my bill skyrocketed! I had a friend who works for Centerpoint look at my bill who told me that yes, the salmon probably used choice words to take advantage of and deceive me. My little apartment's bill was $122 when my parents who live in a large house paid $175 the same month.... read more
I signed up with Gexa Friday October 2 paid my deposit and was scheduled to have my electric turned on the 5th. Left our closing and went to the house and we had no power. I called them and I was told my electric was on. And then it was discovered that the address the electric company has is different than every other utility company and even google. With the electric it’s North where everything else is South. So then I was put on hold for hours. I went and paid the deposit to get the water turned on and rented my mail box a... read more
I was a customer of Gexa Energy and submitted a cancellation request because I was moving to a new apartment. (I was at the end of my contract anyways.) I sent an email requesting to cancel on August 19th. (due to 48 minutes on hold, and then getting hung up on). The email, which was also to prove time stamps, was sent in July. JULY. Flash forward to September and I finally get all of the mail that has been forwarded from my previous apartment, and it turns out that while Gexa DID get my email, they DID NOT cancel my service... read more
Get transferred around all the time. Always on the phone waiting for "a specialist" to help. Can't seem to get their information correct.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,753 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.