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Glip by RingCentral
About this business
Customer service will hang up on you. After 10 minutes of struggling with the robo operator, the customer service rep hung up on me after one minute without resolving the issue or attempting to assist with the question. It's been 4 days without being able to receive faxes. I emailed support the same day I called. Support responded 7 days later. Very disappointing.
Business response:
Janelle, please email the Review Team at review@ringcentral.com so we can do our best to assist you in answering your question. We look forward to hearing from you!
no sms. don't like it
It works for the most part. The issue i have is being randomly placed in a conversation with random people after signing up. Techbychuck looked like an example company but it actually made that my company even though idk what that is. No way to change it either. Their faq shows an administration tab that isn't actually there in the app to change it. So I'm just stuck with it. No way to remove yourself from these random conversations either.
Business response:
Merek, please email the Review Team at review@ringcentral.com with additional information and screenshots so we can do our best to assist you. Thank you!
This app will change your status to unavailable every 15 minutes you don't send a message or make a call. It's a TERRIBLE feature. Unless you are making 4+ calls per hour, then you will basically always be seen as unavailable in the app. Oh... And the tech support for this company is TERRIBLE. They only have 2 solutions to everything : log out and log back in or reinstall the app. They don't know the features of their own app and they contradict their own support articles.
Business response:
Alexander, please email the Review Team at review@ringcentral.com so we can do what we can to assist you in turning your experience around. We look forward to hearing from you; thank you!
Terrible performance and reliability
Business response:
Sean, please contact our Support Team at your convenience here: support.ringcentral.com/contact-support.html. Or you can email the Review Team at review@ringcentral.com with additional information, and we will do our best to assist you; thank you!
Find a different service. When you have an issue (and you will), you will call and talk to anyone anywhere in the world, and some barely speak English. More importantly, it's rare that you'll speak to someone who can actually help. Also, keep in mind that the majority of the people you speak to hate Americans, so good luck with that. It's been 3 months, and our phone system still doesn't work. I've been nothing but kind to these people. NO ONE CAN HELP BECAUSE NO ONE KNOWS HOW.
Business response:
The Review Team would love to assist you to the best of our ability; please email us at review@ringcentral.com with more information so we can continue the conversation! Thank you.
I was scammed 4k from someone pretending to be an employer.
Business response:
Hey Shavone, please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations. Thank you!
This app sucks on Android every time I get a call. It cuts off the data on the phone and can not connect unless on wifi, and they never do anything about it. Limited messages are another issue as you get charged after you reach your limit for texts. Be aware.
Business response:
Thank you for your feedback; if you have connection issues, while on reliable service, please report this in the app so our mobile team can investigate; here is an article regarding SMS pricing: support.ringcentral.com/article-v2/Enhanced-Business-SMS-new-Price-Changes.html?brand=RC_US&product=RingCentral_MVP&language=en_US
It was awesome untill the recent updates.now i closes by its own. Now it donot start meeting and givd error message "cant initiate video call,please try again.
Business response:
Dr. Khan, have you uninstalled and reinstalled the app to see if this fixes the error? Also, please clear your cache by going to System settings - Play Store app - Storage - Clear data. If these solutions do not solve your specific issue, please contact our Support Team so they can do their best to assist you! Thank you.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.