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Glip by RingCentral
About this business
This app is so frustrating to use. I use it for work, and it's always a relief when I make it through a call. I use the app on a Pixel 8 Pro, and it constantly drops calls, disconnects Bluetooth earbuds mid-call, and the audio quality is all over the place. These are issues I don't seem to experience with other phone apps. Definitely not an app/service that I'd recommend at this point.
Business response:
Fletcher, please contact our Support Team at your convenience via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html. Or you can email the Review Team at review@ringcentral.com, and we will do our best to support you in improving your experience. Thank you!
Can't even download it
Business response:
Hey Destiny, please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. If you need additional help, email the Review Team at review@ringcentral.com, and we will assist you however we can. Thank you!
When using Android Auto, calls disconnect after a few seconds. The app is trying to using the Android Auto Wi-Fi connection. The inconvenience is having to turn off Wi-Fi each time before answering or placing a call.
Business response:
Matthew, we appreciate your feedback. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. You can also email the Review Team at review@ringcentral.com, and we will do our best to improve your experience!
Like others, the app only works on Wi-Fi. I have tried many different settings in the app without change. The calls drop as soon as it tries to connect. This happens on incoming or outgoing calls. Technical support only reads the script. I miss the days when the service worked properly.
Business response:
VoIP calls need a reliable internet connection for optimized call quality. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. For more help, email us at review@ringcentral.com.
I signed up for this fax service, and there was an error message. I spent two hours on the phone with customer service to try to get it to work. The guy kept asking the same questions over and over again. His first language was not English. I asked to speak to his supervisor about the situation, and he refused. Put me on hold for 30 minutes. I think he was hoping I would just hang up. Which I eventually did. Don't waste your time! I was never able to use it! Terrible customer service.
Business response:
Bianca, please email the Review Team at review@ringcentral.com; we would love to work with you and turn your experience around! We hope to hear back from you soon. Thank you!
App is actually good, their agents tough are bad, they promise you something make you sign then ignore you very unfortunate for such a good product to have such a bad team
Business response:
Joel, the Review Team would like to do whatever we can to help improve your experience. Please email us at review@ringcentral.com so we can get this conversation started. We hope to hear from you soon!
Cheaters. Charge you for free trials
Business response:
Vishal, please continue to communicate with us via email so we can assist you. Thank you!
Worst company i ever meet
Business response:
Please email the Review Team at review@ringcentral.com so we can do whatever we can to improve your experience. We hope to hear from you soon; thank you!
Too many times I try to answer a call in the app on my phone, only for it to not take the call while it's still ringing and being forced to use the desktop. Before both rang and I was able to just answer on my phone with no problem. Get this issue fixed ASAP
Business response:
The Review Team appreciates your feedback, and we are sorry to hear about the inconvenience you've experienced. Please get in touch with our Support Team to address this matter here: https://support.ringcentral.com/contact-support.html. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,475 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.