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Glip by RingCentral
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I FIND LOCATING INFO TO TRANSFER TO OTHERS HARDER TO FIND ON THE APP
Business response:
Hey Kelly, please email the Review Team at review@ringcentral.com so we can better understand your feedback and assist you however we can! We look forward to hearing back from you. Thank you!
I have tried over and over to figure out if there is a plan that will not delete your SMS messages once they exceed 5000, but NO ONE and I mean no one can answer me. Sales switches me to support. Support does nothing. My account "rep" doesn't return emails. My question is simple: "Is there a RingCentral plan that will allow us to have more than 5000 SMS messages on the server?" Please help
Business response:
John, here is a knowledge-based article containing a few ways to retain this data: https://ringcentr.al/3PycaQy. We hope this information helps! If you have additional questions, please email the Review Team at review@ringcentral.com to continue this conversation. Thank you!
I have never had a worse customer experience, with no reply whatsoever to my last help desk assistance request. This is a business phone line, and we have lost revenue as a result. I am going through the painful process of changing phone services as a result. Do NOT expect good service with this company.
Business response:
Theresa, the Review Team would like to assist you in bettering your experience however we can; please email us at review@ringcentral.com so we can begin to do so! We look forward to hearing back from you. Thank you!
Can't use Bluetooth audio for video calls. Mic doesn't even work without Bluetooth connected at times. This is on a Pixel 7 Pro. No issues with phone otherwise so it's gotta be the app
Business response:
Daniel, the Review Team would like to learn more about the issue you are experiencing so we can assist you in resolving it as best we can! Please email us at review@ringcentral with additional details so we can continue this conversation and work towards finding you a proper solution. We hope to hear back from you soon!
If you get a message from someone at epivario careers, it is a scam.
Business response:
Stefany, thank you for informing the Review Team about this matter. Please email us at review@ringcentral.com with additional identifying information on the company operating under false pretenses, and we will coordinate with the RingCentral Fraud team for further investigations. Thank you!
This is really very unpleasant. I have been trying to purchase the service since Friday, and both the customer service executives on chat and the sales reps have been very rude to me. It seems like they don't want me to use the app. I work for an American company from Venezuela and I need a VoIp to be able to communicate with them and they have blocked me everywhere, or never send me the link to pay. They are from the Philippines but this has to be a ring central policy.
Business response:
Anais, please email the Review Team at review@ringcentral.com with more information so we can do our best to assist you. We hope to hear from you soon; thank you!
Call drops and, no rings on call, messaging failed
Business response:
If you are experiencing connection issues while on reliable service, please report this in the app so our Mobile Team can investigate! You can do this by clicking on your profile picture in the app - Feedback - Report Issue. Contact our Support Team if you need additional help here: https://support.ringcentral.com. Thank you!
RingCentral won't leave me alone; customer service is relentless yet unresponsive. Specifically, they will call, text, and email asking to help me setup my service (already done), but when I reply to the emails and texts asking not to be contacted again, NOBODY responds, and inevitably, the cycle repeats with more calls, texts, and emails. Once I was called before 8am!
Business response:
Andrew, the Review Team is sorry to hear this. Please email us at review@ringcentral.com so we can discuss this further and do our best to correct this. We hope to hear from you soon; thank you!
They may have a great product, but their cuatomer service is horrible, shipped me phones with no power cords, had call 4 different times, spent 20-40 mins each time on hold. All they have are excuses and no solutions, no accoutability whatsoever.....plenty of other voip systems out there with the exact same feature and no rude customer service reps who don't have a clue or a care about your needs as a customer!!
Business response:
Marshall, the Review Team would like to assist you in turning your experience around to the best of our ability. Please email us at review@ringcentral.com so we can begin this process. We hope to hear back from you soon!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.