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Glip by RingCentral
About this business
Sign in to app = blank white screen. Sign in on the web via phone browser = blank white screen. Sign in via PC browser = blank white screen. 1 app, 1 phone browser, 1 pc browser, two different devices. Same issue.
Business response:
Hey Bilal, the Review Team is sorry you are experiencing this issue. Here is an article explaining how to fix white-screen errors: https://ringcentr.al/3LRBmzL. If you need additional help, be sure to get in touch with our Support Team at your convenience here: support.ringcentral.com/contact-support.html. Thank you!
The app itself works well, and there are no sound quality issues. However, it's barely functional as I have to have it constantly open on my phone screen or else it won't ring my phone! If the app is closed, I get no call notifications. If I have Facebook open, no notifications. Even if my phone just goes to sleep and the app is open in the background, I miss calls due to no notifications. EXTREMELY bad for my business and very frustrating
Business response:
Brittany, the Review Team is sorry you have been dealing with this. Here is an article on how to set up call handling: https://ringcentr.al/3EyRRN5. If this does not help remedy your concern, please contact our Support Team here: https://support.ringcentral.com/contact-support.html. Thank you for your feedback!
Calls frequently don't even ring. I have contacted support several times and all they tell me to do is to reinstall the app. Update, tried reaching out to the contact info below and they never responded. Continue to have issues
Business response:
Hey Daniel, we are sorry you were not promptly responded to; please email The Review Team again at review@ringcentral.com today or at your earliest convenience so we can do our best to settle your concern. Thank you, and we will be waiting for your email!
Constantly bad lag in connection on phone line. Convoluted interface and poor user experience
Business response:
Hey Greer, if you have connection issues, while on reliable service, please report this in the app so our mobile team can investigate. You can do this by clicking on your profile picture in app - Feedback - Report Issue. Thank you for your feedback!
Can't login. Cleared cache and data. Still no good.
Business response:
Hey Bernie, here is an article detailing common sign-in issue resolutions: https://ringcentr.al/3LexCIk. However, if this does not help solve your specific error, please email The Review Team at review@ringcentral.com with more details so we can do our best to assist you further! Thank you.
Sign in button is not working when we press sign in button the page don't load ... Why this app is not working ... Showing me a white page blank no sign in email or password very disappointing....
Business response:
Hey Asim, here is a link to help correct this white blank page error https://support.ringcentral.com/mvp/users/getting-white-screen-when-launching-ringcentral-app.html. The Review Team hopes this helps; for further assistance, please email us at review@ringcentral.com
Not functional as a business phone. They clearly haven't invested enough development hours into this. Basic things haven't been worked out, like a phone call coming in on your Verizon number completely interrupts the phone call you're in the middle of via your ringcentral app. Calls drop all the time. Forget about trying to merge or transfer. Just not robust.
Business response:
We apologize for your experience. Constant improvements are being made to the app to better your experience! RingCentral really cares about your opinion and ideas; vote on the integration of this feature here: ideas.ringcentral.com/ideas/CUSTCOM-I-3765. For further assistance, please email us at review@ringcentral.com.
Full 5g service and still can't connect
Business response:
Hey Tyler, if you are having connection issues, while on reliable service, please report this in the app. You can do this by clicking on your profile picture in app - Feedback - Report Issue. Thank you for your feedback!
Their service is unable to send calls to an external phone number, works to answer in the app.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.